This inventor holds 4 USPTO granted patents and 1 published patent application. Top assignee: Mattersight Corporation. Active years: 2017-2022.
Company Filing History:
Years Active: 2017-2022
Title: **Innovator Spotlight: Brittney Lynn McIngvale**
Introduction
Brittney Lynn McIngvale is a talented inventor based in Chicago, Illinois. With a strong focus on enhancing decision-making through technology, she has been granted four patents that showcase her innovative thinking and dedication to improving customer interactions.
Latest Patents
Her latest patents include:
1. **Systems and methods for analyzing coaching comments** - This invention describes methods, apparatuses, and systems designed to analyze comments provided by a coach regarding an agent's interaction with a customer. The methods involve receiving a coaching comment, applying a scoring algorithm to assess the comment, and outputting a score based on that algorithm.
2. **Predictive analytic systems and methods** - This patent facilitates decision-making by predicting outcomes and behaviors. It includes methods such as analyzing communication between an agent and a prospect, determining the type of communication through keyword density, and predicting a prospect's likelihood of action based on the analysis.
Career Highlights
Brittney currently works at Mattersight Corporation, where her expertise in analytics and customer interaction systems contributes significantly to the company's success. Her innovative approach to coaching comment analysis and predictive analytics has positioned her as a valuable asset within her field.
Collaborations
Throughout her career, Brittney has collaborated with talented professionals, including Christopher Danson and Alain Stephan. Their combined efforts emphasize the power of teamwork in driving innovation and advancing technology.
Conclusion
Brittney Lynn McIngvale is an exemplary innovator whose work continues to impact the field of decision-making technology. With her four patents and ongoing contributions at Mattersight Corporation, she showcases the significant role that inventors play in enhancing customer interactions and business outcomes.