The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 17, 2022
Filed:
Jun. 07, 2013
Applicant:
Mattersight Corporation, Chicago, IL (US);
Inventors:
Christopher Danson, Austin, TX (US);
Douglas Brown, Austin, TX (US);
Rachel Jean Stark, Berwyn, IL (US);
Brittney Lynn McIngvale, Chicago, IL (US);
Brendan Joyce, Chicago, IL (US);
Assignee:
MATTERSIGHT CORPORATION, Chicago, IL (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01);
Abstract
The methods, apparatuses, and systems described herein are designed to analyze comments provided by a coach relating to an agent's interaction with a customer. The methods include receiving a coaching comment regarding an agent's interaction with a customer, applying at least one scoring algorithm to the comment, and outputting a score of the scoring algorithm.