The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 17, 2019
Filed:
Sep. 29, 2008
Applicants:
Kelly Conway, Lake Bluff, IL (US);
Alan Yengoyan, Chicago, IL (US);
Douglas Brown, Austin, TX (US);
David Gustafson, Lake Forest, IL (US);
Christopher Danson, Austin, TX (US);
Inventors:
Kelly Conway, Lake Bluff, IL (US);
Alan Yengoyan, Chicago, IL (US);
Douglas Brown, Austin, TX (US);
David Gustafson, Lake Forest, IL (US);
Christopher Danson, Austin, TX (US);
Assignee:
MATTERSIGHT CORPORATION, Chicago, IL (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/42221 (2013.01);
Abstract
The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.