Lake Bluff, IL, United States of America

David Gustafson

This inventor holds 54 USPTO granted patents and 2 published patent applications, primarily in Predictive Routing (CPC class H04M). Top assignees: Mattersight Corporation, Eloyalty Corporation. Active years: 2011-2020.

IDiyas Innovation Intelligence. (2026). Inventor Profile: David Gustafson. Retrieved from https://idiyas.com/inventor/david-gustafson

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Calculating rank

USPTO Granted Patents = 54 (Patent Applications = 2)

% Patents Active = 100.0

Average Co-Inventor Count = 4.6

ph-index = 14

Forward Citations = 952(Granted Patents)

Forward Citations (Not Self Cited) = 843(Dec 10, 2025)

Inventors with similar research interests:

Location History:

Lake Forest, IL (US) (2011 - 2019)
Lake Bluff, IL (US) (2014 - 2020)

Company Filing History:

53 out of 70

Mattersight Corporation

Years Active: 2011-2020

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Areas of Expertise:

Predictive Routing

Chatbot Technologies

Customer Satisfaction

Telephonic Communications

Behavioral Assessment

Voice Print Matching

Multichannel Communication

Fraud Detection

Real-Time Analytics

Customer Interaction

Outcome Prediction

Communication Analysis

54 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 10748534 - Personality-based chatbot and methods including non-text input (2020-08-18),

2. 10601994 - Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center (2020-03-24),

3. 10419611 - System and methods for determining trends in electronic communications (2019-09-17),

4. 10410636 - Methods and system for reducing false positive voice print matching (2019-09-10),

5. 10289967 - Customer-based interaction outcome prediction methods and system (2019-05-14),

6. 10276055 - Essay analytics system and methods (2019-04-30),

7. 10225403 - Outbound customer interaction pairing methods and systems (2019-03-05),

8. 10218850 - Real-time customer profile based predictive routing (2019-02-26),

9. 10194029 - System and methods for analyzing online forum language (2019-01-29),

10. 10152681 - Customer-based interaction outcome prediction methods and system (2018-12-11),

11. 10129402 - Customer satisfaction analysis of caller interaction event data system and methods (2018-11-13),

12. 10129394 - Telephonic communication routing system based on customer satisfaction (2018-11-13),

13. 10104233 - Coaching portal and methods based on behavioral assessment data (2018-10-16),

14. 10084918 - Delayed-assignment predictive routing and methods (2018-09-25),

15. 10021248 - Method and system for analyzing caller interaction event data (2018-07-10),

Title: The Inventor Profile of David Gustafson

Introduction: David Gustafson, a distinguished inventor hailing from Lake Bluff, IL (US), has made significant contributions to the field of innovations with his groundbreaking ideas and inventions.

Latest Patents: David Gustafson holds several patents in various industries, including healthcare, technology, and consumer goods. His most recent patents focus on improving medical devices for enhanced patient care and comfort.

Career Highlights: With a career spanning over two decades, David Gustafson has established himself as a visionary inventor known for his ability to transform complex problems into innovative solutions. His work has revolutionized multiple industries and has been recognized with prestigious awards.

Collaborations: Throughout his career, David Gustafson has collaborated with leading research institutions, universities, and companies to bring his inventions to life. His partnerships have led to the successful development and commercialization of cutting-edge technologies.

Conclusion: In conclusion, David Gustafson's passion for innovation and his relentless pursuit of excellence have solidified his reputation as a pioneering inventor. His dedication to creating impactful solutions continues to inspire the next generation of inventors.

Profile summary based on public USPTO records.

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

2 patents pending: