The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 22, 2019
Filed:
Oct. 26, 2016
Applicant:
Mattersight Corporation, Chicago, IL (US);
Inventors:
Christopher Danson, Austin, TX (US);
William Duane Skeen, Austin, TX (US);
Assignee:
MATTERSIGHT CORPORATION, Chicago, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
A61B 5/0402 (2006.01); A61B 5/00 (2006.01); G09B 5/00 (2006.01); A61B 5/0205 (2006.01); A61B 5/1171 (2016.01); G06Q 30/00 (2012.01); A61B 5/021 (2006.01); A61B 5/024 (2006.01); A61B 5/053 (2006.01); A61B 5/145 (2006.01); G16H 50/30 (2018.01); G16H 10/60 (2018.01); A61B 5/08 (2006.01);
U.S. Cl.
CPC ...
A61B 5/486 (2013.01); A61B 5/0022 (2013.01); A61B 5/021 (2013.01); A61B 5/02055 (2013.01); A61B 5/02405 (2013.01); A61B 5/0402 (2013.01); A61B 5/0531 (2013.01); A61B 5/1176 (2013.01); A61B 5/14542 (2013.01); A61B 5/742 (2013.01); G06Q 30/016 (2013.01); G09B 5/00 (2013.01); G16H 10/60 (2018.01); G16H 50/30 (2018.01); A61B 5/0077 (2013.01); A61B 5/02438 (2013.01); A61B 5/0816 (2013.01); A61B 2503/12 (2013.01);
Abstract
Devices, systems, and methods to receive and analyze biometric measurements from a customer service agent are provided. The analysis of the biometric measurements may be used to identify correlations between the biometric measurements, agent health, and agent performance. These correlations may then be used to route communications to the agent and/or modify the performance and/or increase the heath of the agent. The biometric measurements may also be correlated to an empathy level of the agent.