The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2019
Filed:
Aug. 23, 2016
Applicant:
Mattersight Corporation, Chicago, IL (US);
Inventors:
Kelly Conway, Lake Bluff, IL (US);
Christopher Danson, Austin, TX (US);
Assignee:
MATTERSIGHT CORPORATION, Chicago, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 21/00 (2013.01); G06K 9/00 (2006.01); G10L 15/26 (2006.01); G10L 17/22 (2013.01); G10L 17/26 (2013.01); G10L 25/63 (2013.01); G06T 7/20 (2017.01); G10L 25/57 (2013.01);
U.S. Cl.
CPC ...
G06K 9/00342 (2013.01); G06K 9/00302 (2013.01); G06K 9/00335 (2013.01); G06K 9/00597 (2013.01); G06T 7/20 (2013.01); G10L 15/26 (2013.01); G10L 17/22 (2013.01); G10L 17/26 (2013.01); G10L 25/57 (2013.01); G10L 25/63 (2013.01); G06K 2009/00328 (2013.01); G06T 2207/10016 (2013.01); G06T 2207/30201 (2013.01);
Abstract
Methods and systems to predict user behavior based on analysis of a video communication by one or more processors, which methods include receiving a user video communication, extracting video analysis data optionally including facial analysis data for the user from the video communication, extracting, by the one or more processors, voice analysis data from the user video communication, generating an outcome prediction score based on the video analysis data and voice analysis data that predicts a likelihood that a user will take an action leading to an outcome.