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For the Inventor, By the Inventor

La Jolla, CA, United States of America

Keene Hedges Capers

This inventor holds 15 USPTO granted patents. Top assignee: Mattersight Corporation. Active years: 2011-2019.

USPTO Granted Patents = 15

% Patents Active = 100.0

Average Co-Inventor Count = 6.8

ph-index = 8

Forward Citations = 659(Granted Patents)


Company Filing History:

goldMedal15 out of 70 
 
Mattersight Corporation
 patents

Years Active: 2011-2019

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15 patents (USPTO):Explore Patents
1. 10194029 - System and methods for analyzing online forum language (2019-01-29),
2. 10129402 - Customer satisfaction analysis of caller interaction event data system and methods (2018-11-13),
3. 10021248 - Method and system for analyzing caller interaction event data (2018-07-10),
4. 9942400 - System and methods for analyzing multichannel communications including voice data (2018-04-10),
5. 9667788 - Responsive communication system for analyzed multichannel electronic communication (2017-05-30),
6. 9571650 - Method and system for generating a responsive communication based on behavioral assessment data (2017-02-14),
7. 9407768 - Methods and system for analyzing multichannel electronic communication data (2016-08-02),
8. 9357071 - Method and system for analyzing a communication by applying a behavioral model thereto (2016-05-31),
9. 9191510 - Methods and system for analyzing multichannel electronic communication data (2015-11-17),
10. 9083801 - Methods and system for analyzing multichannel electronic communication data (2015-07-14),
11. 8781102 - Method and system for analyzing a communication by applying a behavioral model thereto (2014-07-15),
12. 8594285 - Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto (2013-11-26),
13. 8094803 - Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto (2012-01-10),
14. 8094790 - Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center (2012-01-10),
15. 7995717 - Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto (2011-08-09),

Title: Keene Hedges Capers: Innovator in Behavioral Analysis Technologies

Introduction: Keene Hedges Capers is an accomplished inventor based in La Jolla, California. With an impressive portfolio of 15 patents, Capers has made significant contributions to the field of behavioral analysis and customer interaction systems. His work seeks to enhance understanding and improve customer satisfaction through innovative technological solutions.

Latest Patents: Capers' recent patents include groundbreaking systems and methods for analyzing online forum language and customer satisfaction analysis of caller interaction event data. The first patent outlines methods for behavioral assessment through electronic customer communication data, which encompasses the analysis of comments on online forums. This system identifies bot-generated comments and enables the generation of behavioral data to enhance user interaction. The second patent focuses on analyzing caller interactions, allowing for the extraction and analysis of caller event data to generate comprehensive reports that assist in understanding customer engagement.

Career Highlights: Keene Hedges Capers has established himself as a vital asset in the field of technology, particularly through his role at Mattersight Corporation. His pioneering work focuses on creating systems that harness customer data to improve service delivery and customer experience metrics. Across his career, he has dedicated himself to the integration of innovative ideas into practical applications that benefit companies and their customers.

Collaborations: Throughout his journey, Capers has collaborated with esteemed professionals such as Kelly Conway and David Gustafson. These partnerships reflect a commitment to leveraging combined expertise to drive forward innovations that significantly impact customer service and behavioral analysis.

Conclusion: Keene Hedges Capers exemplifies the spirit of innovation in the realm of behavioral assessment technologies. His extensive patent portfolio not only underscores his creativity and problem-solving abilities but also highlights his dedication to improving customer interactions in a digital age. As he continues to work and innovate at Mattersight Corporation, the impact of his inventions is sure to resonate within the industry for years to come.

Profile summary based on public USPTO records.
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