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For the Inventor, By the Inventor

Wood Dale, IL, United States of America

Rockwell Electronic Commerce Technologies, LLC


USPTO Granted Patents = 48


Forward Citations = 1,411

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55 inventors (with patents filed for the assignee):

goldMedal Anthony J Dezonno (22 out of 78 patents)

silverMedal Craig R Shambaugh (15 out of 26 patents)

bronzeMedal Mark J Power (12 out of 20 patents)

4.  Robert Beckstrom (8 out of 14 patents)

5.  Roger A Sumner (8 out of 26 patents)

6.  Darryl P Hymel (7 out of 16 patents)

7.  Eric James (6 out of 11 patents)

8.  Jeff Hodson (6 out of 8 patents)

9.  Jeffrey D Hodson (6 out of 14 patents)

10.  Carlo Bonifazi (6 out of 10 patents)

11.  Mark J Michelson (6 out of 13 patents)

12.  Laird C Williams (5 out of 11 patents)

13.  David A Funck (4 out of 9 patents)

14.  Robert T Eitel (4 out of 8 patents)

15.  Nayel Saleh (4 out of 9 patents)


Core Competencies:
Automatic Call Distribution
Contact Center Optimization
Neural Networks
Voice Communications
Multimedia Transactions
Predictive Contacts
Emotional Response Normalization
Data Integration
Skill-Based Routing
Customer Data Management
Session Tracking
Emergency Services Management

48 patents:

1. 7457403 - Method and apparatus for determining a real time average speed of answer in an automatic call distribution system (2008-11-25),
2. 7453830 - Internet architecture for software based ACD (2008-11-18),
3. 7373387 - Session to track actual e-mail handling time (2008-05-13),
4. 7363588 - GUI for organizational environment (2008-04-22),
5. 7349529 - Contact center conferencing of e-mail message (2008-03-25),
6. 7330429 - Method and apparatus for internet protocol transaction routing (2008-02-12),
7. 7324640 - Transaction outcome state mapping (2008-01-29),
8. 7236583 - System and method for optimizing call routing to an agent (2007-06-26),
9. 7215745 - Greetings and announcements for a multimedia IP communication system (2007-05-08),
10. 7197132 - Adaptive transaction guidance (2007-03-27),
11. 7184540 - Personality based matching of callers to agents in a communication system (2007-02-27),
12. 7133520 - Dynamic skill-based call routing (2006-11-07),
13. 7110526 - Neural network for controlling calls in a telephone switch (2006-09-19),
14. 7095843 - Selective messaging in a multiple messaging link environment (2006-08-22),
15. 7095840 - Method and system for establishing voice communications using a computer network (2006-08-22),
Rockwell Electronic Commerce Technologies, LLC is a leading technology company specializing in electronic commerce solutions. We provide innovative and secure e-commerce platforms and services to businesses of all sizes. Our team of experts strives to empower businesses by increasing their online presence, streamlining operations, and driving revenue growth. Visit our website to learn more about our cutting-edge solutions and how we can help your business thrive in the digital marketplace.
This text is generated by artificial intelligence and may not be accurate.

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USPTO Data Jan 1 1976 - Dec 23 2025

48 Patents

#4 in Wood Dale, IL

#393 in Illinois

#7,021 in US

#14,113 in the World

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Wood Dale, IL, United States of America

Rockwell Electronic Commerce Technologies, LLC

Forward Citations = 1,411

55 inventors:

goldMedal Anthony J Dezonno (22 out of 78 patents)

silverMedal Craig R Shambaugh (15 out of 26 patents)

bronzeMedal Mark J Power (12 out of 20 patents)

4.  Robert Beckstrom (8 out of 14 patents)

5.  Roger A Sumner (8 out of 26 patents)

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