The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2006
Filed:
Oct. 14, 1998
Applicant:
Anthony J. Dezonno, Chicago, IL (US);
Inventor:
Anthony J. Dezonno, Chicago, IL (US);
Assignee:
Rockwell Electronic Commerce Technologies, LLC, Wood Dale, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method and apparatus are provided for processing calls in an automatic call distributor. The method includes the steps of learning a set of desired resource relationships for servicing a plurality of call processing load conditions in the automatic call distributor and, afterwards, distributing resources of the automatic call distributor based upon call processor loading and the learned desired set of resource relationships.