Mark J Michelson

Title: Mark J Michelson: Innovator in Communication Technologies

Introduction

Mark J Michelson is a notable inventor based in Elburn, Illinois, with a remarkable portfolio of 13 patents. His work primarily focuses on enhancing communication technologies, particularly in the realm of contact routing and call prioritization.

Latest Patents

Among his latest innovations is the patent for "Enterprise-wide occupancy based routing." This method and apparatus facilitate the routing of client contacts to various automatic contact distributors, optimizing agent occupancy. The system determines the largest relative difference between target and actual occupancy for each agent, ensuring efficient contact distribution. Another significant patent is the "Method and apparatus for assigning priorities by applying dynamically-changeable business rules." This invention prioritizes calls routed through a communication network based on specific evaluation parameters, allowing agents to manage calls in order of priority.

Career Highlights

Throughout his career, Mark has contributed to prominent companies such as Rockwell Electronic Commerce Technologies and Rockwell International Corporation. His experience in these organizations has significantly shaped his innovative approach to communication solutions.

Collaborations

Mark has collaborated with notable professionals in the field, including Roger A Sumner and Carlo Bonifazi. These partnerships have likely enriched his work and contributed to his success as an inventor.

Conclusion

Mark J Michelson stands out as a significant figure in the field of communication technologies, with a strong focus on improving contact routing and call management systems. His contributions continue to influence the industry and enhance user experiences.