For the Inventor, By the Inventor

Enter assignee name

Wood Dale, IL, United States of America

Rockwell Electronic Commerce Corp.

USPTO Granted Patents = 27

Forward Citations = 1,121

Loading Chart...

Loading Chart...

45 inventors (with patents filed for the assignee):

Anthony J Dezonno (11 out of 78 patents)

Craig R Shambaugh (5 out of 26 patents)

Darryl P Hymel (4 out of 16 patents)

4. Mark J Power (4 out of 20 patents)

5. Michael Charles Hollatz (3 out of 16 patents)

6. Nayel Saleh (3 out of 9 patents)

7. Laird C Williams (3 out of 11 patents)

8. Michael H Peters (2 out of 28 patents)

9. David A Funck (2 out of 9 patents)

10. Eric James (2 out of 11 patents)

11. Robert Beckstrom (2 out of 14 patents)

12. Kenneth E Venner (2 out of 11 patents)

13. Jeffrey D Hodson (2 out of 14 patents)

14. Steven T DeLong (2 out of 7 patents)

15. Carlo Bonifazi (2 out of 10 patents)

Core Competencies:

Automatic Call Distribution

Agent Performance

Skill-Based Routing

Transaction Processing

Natural Language Processing

Call Center

Data Field Reuse

Problematic Call Detection

Remote Supervision

Packet Telephony

E-mail Processing

Communication System

27 patents: Sort by Forward Citations

1. 7460659 - Best practices learning for agents in a communication system (2008-12-02),

2. 7460651 - Contact identifier for message types (2008-12-02),

3. 7386467 - Apparatus and method of maintaining and improving agent performance (2008-06-10),

4. 7369653 - Method of delivering enterprise data through a call center (2008-05-06),

5. 7274685 - System and method for recording incoming calls on demand in a transaction processing system (2007-09-25),

6. 7206400 - Method and system for data field reuse (2007-04-17),

7. 6870925 - Method and apparatus for providing music to an agent during non-voice dialog communication in an automatic call distributor system (2005-03-22),

8. 6865267 - Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set (2005-03-08),

9. 6804668 - Natural language agent for monitoring a threaded discussion (2004-10-12),

10. 6771764 - Schedule based transaction routing (2004-08-03),

11. 6744879 - Profit-based method of assigning calls in a transaction processing system (2004-06-01),

12. 6678266 - ACD with packet data based agent interconnect (2004-01-13),

13. 6654458 - Administration and control of an automatic call distributor by a remotely located supervisor (2003-11-25),

14. 6625259 - Packet telephony gateway for hearing impaired relay services (2003-09-23),

15. 6600821 - System and method for automatically detecting problematic calls (2003-07-29),

Rockwell Electronic Commerce Corp. is a technology-driven company based in Wood Dale, Illinois, specializing in electronic commerce solutions. The organization focuses on developing innovative software and systems that enhance online transaction processes, streamline supply chain management, and improve customer engagement in the digital marketplace. With a commitment to advancing e-commerce technologies, Rockwell aims to support businesses in optimizing their online operations and adapting to the evolving landscape of digital commerce.

Profile summary based on public USPTO records.

Company Badge

USPTO Data Jan 1 1976 - Sep 29 2026

27 Patents

#7 in Wood Dale, IL

#656 in Illinois

#12,405 in US

#23,968 in the World

Wood Dale, IL, United States of America

Rockwell Electronic Commerce Corp.

Forward Citations = 1,121

45 inventors:

Anthony J Dezonno (11 out of 78 patents)

Craig R Shambaugh (5 out of 26 patents)

Darryl P Hymel (4 out of 16 patents)

4. Mark J Power (4 out of 20 patents)

5. Michael Charles Hollatz (3 out of 16 patents)

Please report any incorrect information to [email protected]

Loading…