The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 25, 2007
Filed:
Nov. 27, 2002
Michael Peters, Downers Grove, IL (US);
Michael Peters, Downers Grove, IL (US);
Rockwell Electronic Commerce, Wood Dale, IL (US);
Abstract
A recording system for recording calls between callers and agents of a transaction processing system includes an Internet Protocol (IP) gateway, an interface configured to operatively couple the IP gateway to the transaction processing system, a communication network operatively coupled to the IP gateway, where the IP gateway is configured to convert a call received from the transaction processing system into IP protocol data, and provide the IP protocol data to the communication network. Also included is a memory storage system operatively coupled to the processor and configured to store the IP protocol data, a processor operatively coupled to the communication network and configured to receive the IP protocol data, and a switch controlled by the agent and settable between a record-on mode and record-off mode such that the recording system records the call if the switch is set to the record-on mode and does not record the call if the switch is set to the record-off mode. The recording system can also playback various recorded messages, and play music while a call is on hold.