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For the Inventor, By the Inventor

Wheaton, IL, United States of America

Craig R Shambaugh

This inventor holds 26 USPTO granted patents, primarily in Call Center Optimization. Top assignees: Rockwell Electronic Commerce Technologies, LLC, Rockwell Electronic Commerce Corp., Aspect Software, Incorporated. Active years: 2001-2013.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Craig R Shambaugh. Retrieved from https://idiyas.com/inventor/craig-r-shambaugh

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 26

% Patents Active = 96.2

Average Co-Inventor Count = 5.7

ph-index = 14

Forward Citations = 1,091(Granted Patents)


Company Filing History:

goldMedal17 out of 48 
 
Rockwell Electronic Commerce Technologies, LLC
 patents
silverMedal5 out of 27 
 
Rockwell Electronic Commerce Corp.
 patents
bronzeMedal2 out of 96 
 
Aspect Software, Incorporated
 patents
4. 2 out of 834,513 
Other
 patents

Years Active: 2001-2013

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Areas of Expertise:
Customer Contacts
Data Communication
Business Rules
Call Center
Agent Optimization
Transaction Processing
Voice Filter
Natural Language
Data Integration
Emotional Response
Conversation Analysis
Agent Coaching
26 patents (USPTO):Explore Patents
1. 8416943 - System and method for distributing customer contacts (2013-04-09),
2. 7917623 - Method of allocating data communication sessions based upon user information (2011-03-29),
3. 7492888 - Method and apparatus for assigning priorities by applying dynamically-changeable business rules (2009-02-17),
4. 7460659 - Best practices learning for agents in a communication system (2008-12-02),
5. 7369653 - Method of delivering enterprise data through a call center (2008-05-06),
6. 7363588 - GUI for organizational environment (2008-04-22),
7. 7324640 - Transaction outcome state mapping (2008-01-29),
8. 7206400 - Method and system for data field reuse (2007-04-17),
9. 7197132 - Adaptive transaction guidance (2007-03-27),
10. 7184540 - Personality based matching of callers to agents in a communication system (2007-02-27),
11. 7151826 - Third party coaching for agents in a communication system (2006-12-19),
12. 7085719 - Voice filter for normalizing an agents response by altering emotional and word content (2006-08-01),
13. 7058578 - Media translator for transaction processing system (2006-06-06),
14. 7003462 - Voice filter for normalizing an agent's emotional response (2006-02-21),
15. 6970821 - Method of creating scripts by translating agent/customer conversations (2005-11-29),

Title: Craig R. Shambaugh - Innovator in Transaction Processing Systems

Introduction

Craig R. Shambaugh, based in Wheaton, Illinois, is an accomplished inventor with a notable portfolio of 26 patents. His work primarily focuses on enhancing transaction processing systems, contributing significantly to innovations in the field.

Latest Patents

One of his latest patents is titled "System and Method for Distributing Customer Contacts." This innovative method involves distributing customer contacts to a transaction processing entity within a transaction processing system. It includes determining the media type for the contact and routing it to the appropriate transaction processing entity. A transaction routing table is utilized to facilitate this distribution process.

Another significant patent by Craig is titled "Method of Allocating Data Communication Sessions Based Upon User Information." This invention provides a method and apparatus for establishing communication sessions via the Internet. It entails receiving session requests, analyzing associated browser information, and selecting an appropriate agent for the communication session based on this analysis.

Career Highlights

Craig has worked at prominent companies including Rockwell Electronic Commerce Technologies and Rockwell Electronic Commerce Corporation. His extensive experience in these organizations has helped him refine his skills in transaction processing technologies.

Collaborations

Throughout his career, Craig has collaborated with notable professionals such as Anthony J. Dezonno and Mark J. Power. These partnerships have enriched his work, allowing for innovative cross-pollination of ideas.

Conclusion

Craig R. Shambaugh stands out as a pioneering inventor who has made significant strides in transaction processing systems. His contributions through his patents highlight his commitment to innovation and the advancement of technology in the field.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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