The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 29, 2011
Filed:
Jan. 03, 2002
Anthony Dezonno, Bloomingdale, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Marshall Ball, Naperville, IL (US);
Michael C. Hollatz, Huntley, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Marshall Ball, Naperville, IL (US);
Michael C. Hollatz, Huntley, IL (US);
Aspect Software, Inc., Lombard, IL (US);
Abstract
A method and apparatus are provided for establishing communication sessions through the Internet. The method includes the steps of receiving a request from an Internet requester by a website for a communication session with an agent of the website, analyzing browser associated information relating to the request and selecting an agent for the communication session based upon a content of the analyzed browser associated information.