For the Inventor, By the Inventor

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Lombard, IL, United States of America

Aspect Software, Incorporated

USPTO Granted Patents = 96

% Expired Patents = 32.3

EPO Patents = 1

Trademarks = 11

Forward Citations = 437

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119 inventors (with patents filed for the assignee):

Anthony J Dezonno (15 out of 78 patents)

Mike Hollatz (10 out of 14 patents)

Michael H Peters (6 out of 28 patents)

4. Dave Wesen (6 out of 7 patents)

5. Roger A Sumner (6 out of 26 patents)

6. James Harmon Barnett (5 out of 9 patents)

7. Donald C Lewis (5 out of 5 patents)

8. Senthilvel Saravanan (5 out of 7 patents)

9. Malcom B Strandberg (5 out of 14 patents)

10. Robert C Owens (5 out of 16 patents)

11. Biswajeet Mukherjee (4 out of 4 patents)

12. Rajiv Kambli (4 out of 4 patents)

13. Sandy Biggam (4 out of 4 patents)

14. Aaron Beshears (3 out of 3 patents)

15. Peter Koenig (3 out of 3 patents)

Core Competencies:

Contact Management

Call Processing

VoIP Quality

Dynamic Allocation

Agent Management

Multi-Skill Agents

Queue Management

Real-Time Data

Customer Support

Data Synchronization

Resource Collaboration

Communication Systems

96 patents: Sort by Forward Citations

1. 9883037 - Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents (2018-01-30),

2. 9454596 - Enterprise entity for use in a call center (2016-09-27),

3. 9374393 - System and method for dynamic call-progress analysis and call processing (2016-06-21),

4. 9330050 - Deployment wizard (2016-05-03),

5. 9304826 - System and method for improved dynamic allocation of application resources (2016-04-05),

6. 9214001 - Automatic contact center agent assistant (2015-12-15),

7. 9213699 - Super-object in administering system (2015-12-15),

8. 9172803 - System and method for integrating runtime usage statistics with developing environment (2015-10-27),

9. 9088659 - Method and apparatus for provisioning contact handling resources in a contact center (2015-07-21),

10. 9055140 - Contact center queue priority management method and system (2015-06-09),

11. 8964769 - Networked computer telephony system driven by web-based applications (2015-02-24),

12. 8891511 - System and method for dynamic telephony resource allocation between premise and hosted facilities (2014-11-18),

13. 8797888 - VoIP quality bar and 'toast' notifications (2014-08-05),

14. 8745142 - Method and system for publishing ACD specific data (2014-06-03),

15. 8718264 - Automated agent availability detection (2014-05-06),

Company Overview

Aspect Software, Incorporated, headquartered in Lombard, IL, specializes in contact center technology, focusing on enhancing customer interactions through innovative solutions. The company develops advanced systems for contact management, call processing, and VoIP quality, enabling organizations to optimize their customer service operations. Key areas of expertise include dynamic allocation, agent management, and queue management, all supported by real-time data analytics to improve efficiency and customer satisfaction in diverse business environments.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 13 2026

96 Patents

#1 in Lombard, IL

#222 in Illinois

#3,917 in US

#8,050 in the World

Lombard, IL, United States of America

Aspect Software, Incorporated

Forward Citations = 437

119 inventors:

Anthony J Dezonno (15 out of 78 patents)

Mike Hollatz (10 out of 14 patents)

Michael H Peters (6 out of 28 patents)

4. Dave Wesen (6 out of 7 patents)

5. Roger A Sumner (6 out of 26 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Aspect Software, Incorporated. Retrieved from https://idiyas.com/company/aspect-software

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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