For the Inventor, By the Inventor

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Bombard, IL, United States of America

Aspect Software, Incorporated

USPTO Granted Patents = 96

EPO Patents = 1

Trademarks = 13

Forward Citations = 433

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119 inventors (with patents filed for the assignee):

Anthony J Dezonno (15 out of 78 patents)

Mike Hollatz (10 out of 14 patents)

Michael H Peters (6 out of 27 patents)

4. Dave Wesen (6 out of 7 patents)

5. Roger A Sumner (6 out of 26 patents)

6. James Harmon Barnett (5 out of 9 patents)

7. Donald C Lewis (5 out of 5 patents)

8. Senthilvel Saravanan (5 out of 7 patents)

9. Malcom B Strandberg (5 out of 14 patents)

10. Robert C Owens (5 out of 16 patents)

11. Biswajeet Mukherjee (4 out of 4 patents)

12. Rajiv Kambli (4 out of 4 patents)

13. Sandy Biggam (4 out of 4 patents)

14. Aaron Beshears (3 out of 3 patents)

15. Peter Koenig (3 out of 3 patents)

Core Competencies:

Contact Management

Call Center Technology

Dynamic Resource Allocation

VoIP Quality Monitoring

Automated Agent Assistance

Data Synchronization

Multi-Skilled Agents

Customer Support Solutions

Media Stream Handling

Real-Time Data Updates

Enterprise Resource Planning

Collaborative Network Routing

96 patents: Sort by Forward Citations

1. 9883037 - Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents (2018-01-30),

2. 9454596 - Enterprise entity for use in a call center (2016-09-27),

3. 9374393 - System and method for dynamic call-progress analysis and call processing (2016-06-21),

4. 9330050 - Deployment wizard (2016-05-03),

5. 9304826 - System and method for improved dynamic allocation of application resources (2016-04-05),

6. 9214001 - Automatic contact center agent assistant (2015-12-15),

7. 9213699 - Super-object in administering system (2015-12-15),

8. 9172803 - System and method for integrating runtime usage statistics with developing environment (2015-10-27),

9. 9088659 - Method and apparatus for provisioning contact handling resources in a contact center (2015-07-21),

10. 9055140 - Contact center queue priority management method and system (2015-06-09),

11. 8964769 - Networked computer telephony system driven by web-based applications (2015-02-24),

12. 8891511 - System and method for dynamic telephony resource allocation between premise and hosted facilities (2014-11-18),

13. 8797888 - VoIP quality bar and 'toast' notifications (2014-08-05),

14. 8745142 - Method and system for publishing ACD specific data (2014-06-03),

15. 8718264 - Automated agent availability detection (2014-05-06),

Aspect Software is a leading provider of customer engagement, workforce optimization, and self-service solutions. With a comprehensive suite of contact center and workforce optimization products, Aspect helps companies deliver exceptional customer experiences and improve operational efficiencies. Their solutions include inbound and outbound voice, social media, email, chat, and mobile interactions, as well as workforce management, quality management, and speech analytics. Aspect Software serves thousands of customers worldwide across various industries including telecommunications, financial services, healthcare, retail, and more.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 23 2025

96 Patents

#1 in Bombard, IL

#226 in Illinois

#3,780 in US

#7,821 in the World

Bombard, IL, United States of America

Aspect Software, Incorporated

Forward Citations = 433

119 inventors:

Anthony J Dezonno (15 out of 78 patents)

Mike Hollatz (10 out of 14 patents)

Michael H Peters (6 out of 27 patents)

4. Dave Wesen (6 out of 7 patents)

5. Roger A Sumner (6 out of 26 patents)

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