Location History:
- Auburndale, MD (US) (2013)
- Auburndale, MA (US) (2009 - 2020)
Company Filing History:
5 out of 96 
2 out of 563 
2 out of 832,680 Years Active: 2009-2020
Title: James Harmon Barnett: Innovator in Communication Management
Introduction
James Harmon Barnett is a notable inventor based in Auburndale, MA (US). He holds a total of nine patents, showcasing his significant contributions to the field of communication transaction management. His innovative work has paved the way for advancements in how businesses interact with their customers.
Latest Patents
Among his latest patents is the "Interaction Management System and Methods of Use." This invention involves a communication transaction management system that utilizes a computerized appliance executing software from a digital medium. The system tracks received transactions initiated by associated persons and selects individual transactions for connection to live agents. It also includes a monitoring function that determines the behavior of individuals associated with transactions on hold, prioritizing them for connection based on their behavior.
Another significant patent is the "System for Interacting with a Web Visitor." This system is designed for engaging with individuals browsing a website. It features an Internet-connected server and a connected data repository, with software that identifies the person and checks for stored information regarding them. The system monitors and records the behavior of the browsing person, following any tracking rules associated with them.
Career Highlights
James has worked with prominent companies such as Aspect Software, Incorporated and Genesys Telecommunications Laboratories, Inc. His experience in these organizations has contributed to his expertise in communication technologies and systems.
Collaborations
Throughout his career, James has collaborated with talented individuals, including Mark David Scott and Andrey V Ryabchun. These partnerships have likely enriched his work and led to innovative solutions in the field.
Conclusion
James Harmon Barnett is a distinguished inventor whose work in communication management has made a lasting impact. His patents reflect his commitment to improving how businesses interact with their customers.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.