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Daly City, CA, United States of America

Genesys Telecommunications Laboratories, Inc.

USPTO Granted Patents = 563

% Expired Patents = 7.3

CIPO Patents = 18

EPO Patents = 20

Trademarks = 27

Forward Citations = 20,050

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312 inventors (with patents filed for the assignee):

Herbert Willi Artur Ristock (70 out of 112 patents)

Alec Miloslavsky (67 out of 72 patents)

Nikolay A Anisimov (38 out of 51 patents)

4. Yevgeniy Petrovykh (33 out of 43 patents)

5. Igor Neyman (33 out of 34 patents)

6. Dan Kikinis (31 out of 231 patents)

7. Nikolay I Korolev (29 out of 42 patents)

8. Petr Makagon (27 out of 31 patents)

9. Vladimir Mezhibovsky (26 out of 41 patents)

10. James Karl Powers (23 out of 28 patents)

11. Yuri Shtivelman (23 out of 25 patents)

12. Brian R Galvin (23 out of 148 patents)

13. Vyacheslav I Zhakov (22 out of 29 patents)

14. Oleg Bondarenko (22 out of 23 patents)

15. Praphul Kumar (20 out of 36 patents)

Core Competencies:

Automated Interview

Speech Analytics

Resource Optimization

Communication Routing

Customer Interactions

Dynamic Call Control

Multi-Channel Delivery

Predictive Routing

Interaction Management

Voice Communication

User Engagement

Call Transfer

563 patents: Sort by Forward Citations

1. 11367051 - System and method for conducting an automated interview session (2022-06-21),

2. 11290594 - Cumulative average spectral entropy analysis for tone and speech classification (2022-03-29),

3. 11228682 - Technologies for incorporating an augmented voice communication into a communication routing configuration (2022-01-18),

4. 11134155 - Technologies for automated generation of contact center system embeddings (2021-09-28),

5. RE47138 - Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue (2018-11-19),

6. 10110747 - Activities assignment optimization for multi-skill contact center (2018-10-23),

7. 10063701 - Custom grammars builder platform (2018-08-28),

8. 10027618 - Social media feedback for routing user communications (2018-07-17),

9. 10021003 - Distributed aggregation for contact center agent-groups on sliding interval (2018-07-10),

10. 10015315 - Call center builder platform (2018-07-03),

11. 10009463 - Multi-channel delivery platform (2018-06-26),

12. 10007919 - System and method for managing customer interactions (2018-06-26),

13. 10003690 - Dynamic speech resource allocation (2018-06-19),

14. 10003621 - Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress (2018-06-19),

15. 9998599 - Virtual interactions in contact center operations (2018-06-12),

Company Overview

Genesys Telecommunications Laboratories, Inc. specializes in contact center technologies that enhance customer interactions across various channels. The company focuses on developing solutions for automated interviews, speech analytics, and resource optimization, enabling businesses to improve communication routing and dynamic call control. With a commitment to multi-channel delivery and predictive routing, Genesys empowers organizations to create seamless and efficient customer experiences, positioning itself as a leader in the evolving landscape of customer engagement technology.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 20 2026

563 Patents

#1 in Daly City, CA

#193 in California

#871 in US

#1,731 in the World

Daly City, CA, United States of America

Genesys Telecommunications Laboratories, Inc.

Forward Citations = 20,050

312 inventors:

Herbert Willi Artur Ristock (70 out of 112 patents)

Alec Miloslavsky (67 out of 72 patents)

Nikolay A Anisimov (38 out of 51 patents)

4. Yevgeniy Petrovykh (33 out of 43 patents)

5. Igor Neyman (33 out of 34 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Genesys Telecommunications Laboratories, Inc.. Retrieved from https://idiyas.com/company/genesys-telecommunications-laboratories

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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