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Daly City, CA, United States of America

Genesys Telecommunications Laboratories, Inc.

USPTO Granted Patents = 563

CIPO Patents = 18

EPO Patents = 20

Trademarks = 35

Forward Citations = 19,951

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312 inventors (with patents filed for the assignee):

Herbert Willi Artur Ristock (70 out of 112 patents)

Alec Miloslavsky (67 out of 72 patents)

Nikolay A Anisimov (38 out of 51 patents)

4. Yevgeniy Petrovykh (33 out of 43 patents)

5. Igor Neyman (33 out of 34 patents)

6. Dan Kikinis (31 out of 231 patents)

7. Nikolay I Korolev (29 out of 42 patents)

8. Petr Makagon (27 out of 31 patents)

9. Vladimir Mezhibovsky (26 out of 41 patents)

10. James Karl Powers (23 out of 28 patents)

11. Yuri Shtivelman (23 out of 25 patents)

12. Brian R Galvin (23 out of 92 patents)

13. Vyacheslav I Zhakov (22 out of 29 patents)

14. Oleg Bondarenko (22 out of 23 patents)

15. Praphul Kumar (20 out of 36 patents)

Core Competencies:

Automated Interview

Speech Classification

Voice Communication

Contact Center Embeddings

Resource Planning

Multi-Skill Optimization

Social Media Feedback

Dynamic Speech Allocation

Customer Interaction Management

Hybrid Cloud Architecture

Chat Automation

Speech Analytics

563 patents: Sort by Forward Citations

1. 11367051 - System and method for conducting an automated interview session (2022-06-21),

2. 11290594 - Cumulative average spectral entropy analysis for tone and speech classification (2022-03-29),

3. 11228682 - Technologies for incorporating an augmented voice communication into a communication routing configuration (2022-01-18),

4. 11134155 - Technologies for automated generation of contact center system embeddings (2021-09-28),

5. RE47138 - Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue (2018-11-19),

6. 10110747 - Activities assignment optimization for multi-skill contact center (2018-10-23),

7. 10063701 - Custom grammars builder platform (2018-08-28),

8. 10027618 - Social media feedback for routing user communications (2018-07-17),

9. 10021003 - Distributed aggregation for contact center agent-groups on sliding interval (2018-07-10),

10. 10015315 - Call center builder platform (2018-07-03),

11. 10009463 - Multi-channel delivery platform (2018-06-26),

12. 10007919 - System and method for managing customer interactions (2018-06-26),

13. 10003690 - Dynamic speech resource allocation (2018-06-19),

14. 10003621 - Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress (2018-06-19),

15. 9998599 - Virtual interactions in contact center operations (2018-06-12),

Genesys Telecommunications Laboratories, Inc. is a leading provider of customer experience and contact center solutions. With a mission to power world-class customer experiences, Genesys helps organizations across various industries deliver exceptional customer service, optimize operations, and drive business results. The company offers a comprehensive suite of cloud-based and on-premises solutions to meet the evolving needs of businesses in the digital era. Genesys serves thousands of customers worldwide and is recognized for its innovation, scalability, and dedication to customer success.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 30 2025

563 Patents

#1 in Daly City, CA

#192 in California

#838 in US

#1,677 in the World

Daly City, CA, United States of America

Genesys Telecommunications Laboratories, Inc.

Forward Citations = 19,951

312 inventors:

Herbert Willi Artur Ristock (70 out of 112 patents)

Alec Miloslavsky (67 out of 72 patents)

Nikolay A Anisimov (38 out of 51 patents)

4. Yevgeniy Petrovykh (33 out of 43 patents)

5. Igor Neyman (33 out of 34 patents)

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