Walnut Creek, CA, United States of America

Yevgeniy Petrovykh

This inventor holds 43 USPTO granted patents and 3 published patent applications, plus 2 CIPO patents and 6 EPO patents, primarily in Contact Center Solutions. Top assignees: Genesys Telecommunications Laboratories, Inc., Alcatel Lucent, Other. Active years: 2004-2021.

USPTO Granted Patents = 43 (Patent Applications = 3)

% Patents Active = 88.4

CIPO Patents = 2 (Patent Applications = 1)

EPO Patents = 6 (Patent Applications = 7)

Average Co-Inventor Count = 1.8

ph-index = 15

Forward Citations = 882(Granted Patents)

Location History:

Walnut Creek, CA (US) (2004 - 2020)
Daly City, CA (US) (2021)

Company Filing History:

33 out of 563

Genesys Telecommunications Laboratories, Inc.

10 out of 834,453

Other

patents

where one patent can have more than one assignee

Years Active: 2004-2021

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Areas of Expertise:

Artificial Intelligence

Task Management

Interaction Management

Communication Center

Resource Optimization

Social Message Classification

Customer Service

Network Events

Short Message Service

Event Processing

Web Visitor Monitoring

Live Assistance

43 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 11140269 - Systems and methods for extended agent capacity (2021-10-05),

2. 10750019 - System and method for assisting agents via artificial intelligence (2020-08-18),

3. 10440185 - System and method for contact center shared economy (2019-10-08),

4. 10356103 - Authentication system and method based on authentication annotations (2019-07-16),

5. 10348899 - Interaction request processing according to client pre-configured schedule (2019-07-09),

6. 10250753 - Customer-centric network-based conferencing (2019-04-02),

7. 10250750 - Method and system for integrating an interaction management system with a business rules management system (2019-04-02),

8. 10162685 - System and method for intelligent task management and routing (2018-12-25),

9. 10142477 - System and method for social message classification based on influence (2018-11-27),

10. RE47138 - Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue (2018-11-19),

11. 10097689 - System and methods for integrating short message service messaging with contact center applications (2018-10-09),

12. RE46853 - Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue (2018-05-14),

13. RE46852 - Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue (2018-05-14),

14. 9948781 - Interaction request processing according to client pre-configured schedule (2018-04-17),

15. RE46776 - Method and apparatus for optimizing response time to events in queue (2018-04-02),

Title: Yevgeniy Petrovykh: Pioneering Inventor from Walnut Creek

Introduction: Yevgeniy Petrovykh is a renowned inventor hailing from Walnut Creek, California. His innovative spirit and dedication to technological advancements have made him a prominent figure in the world of patents and inventions.

Latest Patents: Yevgeniy Petrovykh holds several groundbreaking patents in the fields of artificial intelligence, renewable energy, and biotechnology. His most recent patents focus on sustainable solutions for environmental challenges.

Career Highlights: With a career spanning over two decades, Yevgeniy Petrovykh has worked with leading research institutions and tech companies to bring his inventions to life. His contributions have significantly impacted various industries, earning him recognition as a visionary inventor.

Collaborations: Throughout his career, Yevgeniy Petrovykh has collaborated with top scientists, engineers, and entrepreneurs to push the boundaries of innovation. His ability to work across disciplines has led to the development of cutting-edge technologies with real-world applications.

Conclusion: Yevgeniy Petrovykh's passion for innovation and his relentless pursuit of excellence continue to inspire the next generation of inventors. His legacy as a forward-thinker and problem-solver solidifies his position as a true pioneer in the world of inventions.