The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 08, 2019
Filed:
Jul. 09, 2015
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventors:
Herbert Willi Artur Ristock, Walnut Creek, CA (US);
Merijn te Booij, Burlingame, CA (US);
Vladimir Mezhibovsky, San Francisco, CA (US);
David Anderson, Durham, NC (US);
Yevgeniy Petrovykh, Walnut Creek, CA (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 3/523 (2006.01); G06Q 30/00 (2012.01); G06Q 30/06 (2012.01);
U.S. Cl.
CPC ...
H04M 3/5235 (2013.01); G06Q 30/01 (2013.01); G06Q 30/0617 (2013.01);
Abstract
A system includes a contact center to provide an interaction between a consumer and an agent workstation of the contact center, where the consumer conducts a transaction with a provider through a third party marketplace. A database stores information about a relationship between the consumer, the provider and the marketplace. The contact center to routes the consumer to the agent workstation based on the relationship.