Walnut Creek, CA, United States of America

Herbert Willi Artur Ristock

This inventor holds 112 USPTO granted patents and 20 published patent applications, plus 14 CIPO patents and 13 EPO patents, primarily in Contact Center Management (CPC class H04M3-5233). Top assignees: Genesys Telecommunications Laboratories, Inc., Other. Active years: 2008-2021.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Herbert Willi Artur Ristock. Retrieved from https://idiyas.com/inventor/herbert-willi-artur-ristock

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Calculating rank

USPTO Granted Patents = 112 (Patent Applications = 20)

% Patents Active = 98.2

CIPO Patents = 14 (Patent Applications = 2)

EPO Patents = 13 (Patent Applications = 28)

Average Co-Inventor Count = 3.4

ph-index = 19

Forward Citations = 1,970(Granted Patents)

Forward Citations (Not Self Cited) = 1,834(Dec 10, 2025)

Inventors with similar research interests:

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Location History:

Walnut Creek, CA (US) (2008 - 2021)
Daly City, CA (US) (2021)

Company Filing History:

70 out of 563

Genesys Telecommunications Laboratories, Inc.

patents

42 out of 834,659

Other

patents

Years Active: 2008-2021

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Areas of Expertise:

Contact Center

Intelligent Routing

Resource Optimization

Customer Interactions

Peer-to-Peer Network

Engagement Management

Workload Distribution

Dynamic Routing

Speech Analytics

Performance-Based Routing

Customer Journey

Trust Conferencing

112 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 11140269 - Systems and methods for extended agent capacity (2021-10-05),

2. 10986232 - Systems and methods for sizing modular routing applications (2021-04-20),

3. 10726112 - Trust in physical networks (2020-07-28),

4. 10701206 - System and method for contact center communications (2020-06-30),

5. 10666804 - System and method for managing customer interactions for contact center based on agent proximity (2020-05-26),

6. 10607167 - System and method for intelligent task management and routing based on physiological sensor input data (2020-03-31),

7. 10567587 - Resource sharing in a peer-to-peer network of contact center nodes (2020-02-18),

8. 10536578 - Pacing in knowledge worker engagement (2020-01-14),

9. 10497003 - System and method for managing customer interactions (2019-12-03),

10. 10484539 - System and method for managing interaction flow for contact centers (2019-11-19),

11. 10469664 - System and method for managing multi-channel engagements (2019-11-05),

12. 10447859 - System and method for exposing customer availability to contact center agents (2019-10-15),

13. 10440185 - System and method for contact center shared economy (2019-10-08),

14. 10440182 - Management of transaction routing to enterprise agents (2019-10-08),

15. 10432794 - System and method for distributed dynamic resource commitment (2019-10-01),

Title: Herbert Willi Artur Ristock - The Innovative Mind from Walnut Creek

Introduction: Herbert Willi Artur Ristock is a renowned inventor based in Walnut Creek, CA, known for his groundbreaking contributions to various fields.

Latest Patents: Herbert Willi Artur Ristock holds several patents in the areas of technology and engineering, showcasing his continuous innovation and creativity.

Career Highlights: Throughout his illustrious career, Herbert Willi Artur Ristock has been instrumental in developing cutting-edge solutions that have revolutionized industries and improved the lives of many.

Collaborations: Herbert Willi Artur Ristock has collaborated with leading companies, research institutions, and universities to bring his ideas to life and make a lasting impact on the world of innovation.

Conclusion: Herbert Willi Artur Ristock's passion for pushing the boundaries of what is possible and his dedication to creating meaningful change through his inventions truly set him apart as a visionary in the field of innovation.

Profile summary based on public USPTO records.