The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 30, 2020
Filed:
Jul. 01, 2016
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Benjamin Friend, Campbell, CA (US);
Marat Irner, Santa Clara, CA (US);
Christopher Connolly, North Bay Village, FL (US);
Herbert Willi Artur Ristock, Walnut Creek, CA (US);
Leonid Vymenets, Toronto, CA;
Colin Leonard, Raleigh, NC (US);
Vladimir Mezhibovsky, San Francisco, CA (US);
Josef Eric Eisner, Larkspur, CA (US);
Other;
Abstract
A system can connect multiple disparate web products and services through a common interface. Each product can function with or without other plugins as the features are dynamic based on what plugins are available. Desktops for contact centers can provide dynamic adjustment for given usage contexts. Secure electronic communication between parties reduce exposure to a man-in-the-middle attack within a contact center deployment equipped with interactive voice response functionality.