Josef Eric Eisner

Title: Josef Eric Eisner: Innovator in Contact Center Technology

Introduction

Josef Eric Eisner is a notable inventor based in Larkspur, California, with a focus on advancements in contact center technology. He holds 8 patents that reflect his innovative contributions to the field. His work has significantly impacted how contact centers operate, enhancing efficiency and communication.

Latest Patents

Eisner's latest patents include a "Tag-based performance framework for contact center" and a "System and method for contact center communications." The first patent describes an apparatus that utilizes a processor and memory to identify keywords from machine-readable text, update associated keywords, and invoke actions based on analysis. The second patent outlines a system that connects multiple web products and services through a common interface, allowing for dynamic adjustments in contact center desktops and secure electronic communication to mitigate security risks.

Career Highlights

Throughout his career, Eisner has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to develop and refine his innovative ideas, contributing to the evolution of contact center technologies.

Collaborations

Eisner has collaborated with notable individuals in the industry, including Herbert Willi Artur Ristock and Andriy Vladimirovich Ryabchun. These collaborations have further enriched his work and expanded the impact of his inventions.

Conclusion

Josef Eric Eisner's contributions to contact center technology through his patents and collaborations highlight his role as an influential inventor in the field. His innovative solutions continue to shape the future of communication in contact centers.