The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 05, 2019
Filed:
Sep. 21, 2016
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Vincent Pirat, Brest, FR;
Clement Choel, Guipronvel, FR;
Christian Jacolot, Landerneau, FR;
Vasudev Ramanujaiaha, Sunnyvale, CA (US);
Christopher Connolly, New York, NY (US);
Herbert Willi Artur Ristock, Walnut Creek, CA (US);
Other;
Abstract
A contact center system for switching a communication event from one communication medium to another in a contact center, the system includes: a processor; and memory, wherein the memory has stored therein instructions that, when executed by the processor, cause the processor to: receive a first interaction request via a first media channel from an endpoint device; identify a second media channel different from the first media channel; transmit a signal for reserving a resource associated with the second media channel; and transmit a unique identifier associated with the reservation request to the endpoint device for establishing a second interaction request via the second media channel.