Company Filing History:
Years Active: 2017-2019
Title: Christian Jacolot: Innovator in Contact Center Technologies
Introduction
Christian Jacolot is a notable inventor based in Landerneau, France. He has made significant contributions to the field of contact center technologies, holding a total of 3 patents. His innovative work focuses on enhancing the efficiency and adaptability of contact center operations.
Latest Patents
One of his latest patents is titled "System and method for self-deploying and self-adapting contact center components." This invention outlines a system and method for self-deploying applications within a contact center. An executable unit is constructed for deploying an application, aggregating both the application and the logic for provisioning it. When executed, this unit automatically registers the application in the computing environment, discovers and resolves necessary services, and initiates the application seamlessly.
Another significant patent is the "System and method for managing multi-channel engagements." This invention describes a contact center system capable of switching communication events between different media channels. The system includes a processor and memory, which store instructions that enable the processor to receive interaction requests, identify alternative media channels, reserve resources, and establish new interaction requests efficiently.
Career Highlights
Christian has worked with prominent companies in the telecommunications sector, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills and contribute to groundbreaking innovations in contact center technology.
Collaborations
Throughout his career, Christian has collaborated with talented professionals such as Vincent Pirat and Vasudev Ramanujaiaha. These partnerships have fostered a creative environment that has led to the development of impactful technologies.
Conclusion
Christian Jacolot is a distinguished inventor whose work in contact center technologies has paved the way for more efficient communication systems. His patents reflect a commitment to innovation and a deep understanding of the needs within the industry.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.