Company Filing History:
1 out of 832,680 Years Active: 2019
Title: The Innovative Mind of David Anderson: Revolutionizing Contact Centers
Introduction: David Anderson, an inventive mind based in Durham, NC, has made a notable contribution to the field of contact centers through his patent. His innovation addresses the complexities of consumer-agent interactions in a shared economy environment, enhancing the efficiency of how transactions are managed through third-party marketplaces.
Latest Patents: David holds a patent for a "System and method for contact center shared economy". This groundbreaking system facilitates interactions between consumers and agents at the contact center, allowing consumers to conduct transactions with providers via a third-party marketplace. It incorporates a database that stores relevant information on the relationships between consumers, providers, and marketplaces. The patent further details a mechanism for intelligently routing consumers to the appropriate agent workstation based on these established relationships.
Career Highlights: Throughout his career, David has focused on leveraging technology to improve customer service processes. The successful development of his patent showcases his ability to identify problems within traditional systems and to create innovative solutions that streamline operations.
Collaborations: In his professional journey, David has worked alongside talented individuals, including Herbert Willi Artur Ristock and Merijn Te Booij. Their collaboration has contributed to fostering a creative environment that encourages innovative thinking and problem-solving in the realm of contact centers.
Conclusion: David Anderson's work epitomizes the spirit of innovation and invention in improving customer interaction systems. His patent not only highlights his skill as an inventor but also serves as a pioneering solution for the ever-evolving landscape of shared economy transactions. As industries continue to adapt, David's contributions will undoubtedly influence the future of customer service and technology integration.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.