San Francisco, CA, United States of America

Petr Makagon

This inventor holds 31 USPTO granted patents and 3 published patent applications, plus 2 CIPO patents and 6 EPO patents, primarily in Contact Center Technology. Top assignees: Genesys Telecommunications Laboratories, Inc., Other. Active years: 2006-2019.

USPTO Granted Patents = 31 (Patent Applications = 3)

% Patents Active = 83.9

CIPO Patents = 2 (Patent Applications = 2)

EPO Patents = 6 (Patent Applications = 7)

Average Co-Inventor Count = 4.0

ph-index = 15

Forward Citations = 558(Granted Patents)

Location History:

Daly City, CA (US) (2018)
San Francisco, CA (US) (2006 - 2019)

Company Filing History:

27 out of 563

Genesys Telecommunications Laboratories, Inc.

patents

4 out of 834,453

Other

patents

Years Active: 2006-2019

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Areas of Expertise:

Automated Software

Dynamic Routing

Agent Management

Voice-Based Management

Remote Knowledge Worker

Service Worker Groups

Contact Center Agents

Interaction Routing

Communication Center

31 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 10289389 - Automated call center software build generator (2019-05-14),

2. 10264123 - System for facilitating loosely configured service worker groups in a dynamic call center environment (2019-04-16),

3. 10218848 - Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center (2019-02-26),

4. 10101974 - Contact center application creating using reusable program modules (2018-10-16),

5. 9967397 - System for facilitating loosely configured service worker groups in a dynamic call center environment (2018-05-08),

6. RE46538 - Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center (2017-09-04),

7. RE46521 - Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center (2017-08-21),

8. 9723151 - Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience (2017-08-01),

9. 9716792 - System and method for generating a network of contact center agents and customers for optimized routing of interactions (2017-07-25),

10. RE46387 - Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center (2017-05-01),

11. 9635181 - Optimized routing of interactions to contact center agents based on machine learning (2017-04-25),

12. 9553755 - Method for implementing and executing communication center routing strategies represented in extensible markup language (2017-01-24),

13. 9459841 - Automated call center software build generator (2016-10-04),

14. RE46153 - Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment (2016-09-19),

15. 9420101 - System for facilitating loosely configured service worker groups in a dynamic call center environment (2016-08-16),

Title: Inventor Petr Makagon - Revolutionizing Technology in San Francisco

Introduction: Petr Makagon is a visionary inventor based in San Francisco, CA, known for his groundbreaking contributions to the field of technology and innovation.

Latest Patents: Petr Makagon holds several patents in the areas of artificial intelligence, machine learning, and robotics, showcasing his commitment to pushing the boundaries of technological advancement.

Career Highlights: With a career spanning over two decades, Petr Makagon has worked with leading tech companies in Silicon Valley, spearheading projects that have revolutionized industries and paved the way for future innovations.

Collaborations: Throughout his career, Petr Makagon has collaborated with top researchers, engineers, and scientists, fostering a culture of creativity and excellence in the pursuit of cutting-edge solutions to complex technological challenges.

Conclusion: Petr Makagon's relentless pursuit of innovation and his passion for pushing the limits of technology make him a true pioneer in the field of inventions, inspiring the next generation of inventors and innovators.