Falls Church, VA, United States of America

Praphul Kumar

This inventor holds 36 USPTO granted patents and 6 published patent applications, plus 6 CIPO patents and 4 EPO patents, primarily in Communication Technologies. Top assignees: Genesys Telecommunications Laboratories, Inc., Angel Co., Ltd., Genesys Cloud Services, Inc.. Active years: 2014-2023.

USPTO Granted Patents = 36 (Patent Applications = 6)

% Patents Active = 100.0

CIPO Patents = 6

EPO Patents = 4 (Patent Applications = 6)

Average Co-Inventor Count = 3.2

ph-index = 9

Forward Citations = 579(Granted Patents)

Location History:

Daly City, CA (US) (2014 - 2019)
Aldie, VA (US) (2019)
Falls Church, VA (US) (2015 - 2020)
Chantilly, VA (US) (2022 - 2023)

Company Filing History:

20 out of 563

Genesys Telecommunications Laboratories, Inc.

Genesys Cloud Services, Inc.

patents

4. 9 out of 834,307

Other

patents

Years Active: 2014-2023

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Areas of Expertise:

Voice Communication

Customer Interaction

Contact Center

Data Management

Task Routing

Multi-Channel Delivery

Interactive Voice Response

Application Builder

Social Media Feedback

Agent Proximity

User Communications

Graphical User Interface

36 patents (USPTO):Sort by Forward CitationsExplore Patents

1. 11765269 - Technologies for incorporating an augmented voice communication into a communication routing configuration (2023-09-19),

2. 11228682 - Technologies for incorporating an augmented voice communication into a communication routing configuration (2022-01-18),

3. 10666804 - System and method for managing customer interactions for contact center based on agent proximity (2020-05-26),

4. 10484539 - System and method for managing interaction flow for contact centers (2019-11-19),

5. 10382626 - Routing user communications to agents (2019-08-13),

6. 10359923 - Application builder platform (2019-07-23),

7. 10346635 - System and method for data management and task routing based on data tagging (2019-07-09),

8. 10270908 - Visual interactive voice response system (2019-04-23),

9. 10225407 - Pinning in an interactive media/voice response system (2019-03-05),

10. 10222933 - System and method for managing multiple interactions (2019-03-05),

11. 10101974 - Contact center application creating using reusable program modules (2018-10-16),

12. 10063701 - Custom grammars builder platform (2018-08-28),

13. 10027618 - Social media feedback for routing user communications (2018-07-17),

14. 10015315 - Call center builder platform (2018-07-03),

15. 10009463 - Multi-channel delivery platform (2018-06-26),

Title: The Innovative Journey of Inventor Praphul Kumar

Introduction: Praphul Kumar, a talented inventor based in Falls Church, VA (US), has made significant contributions to the field of technology through his creative and groundbreaking inventions.

Latest Patents: Praphul Kumar holds several patents in various technological domains, showcasing his versatility and ingenuity in the innovation landscape.

Career Highlights: With a successful career spanning over two decades, Praphul Kumar has consistently demonstrated his passion for innovation and problem-solving. His work has not only revolutionized existing technologies but has also paved the way for new advancements in the industry.

Collaborations: Throughout his career, Praphul Kumar has collaborated with leading tech companies, research institutions, and universities to further his research and bring his inventions to life. His collaborative spirit has led to the development of cutting-edge solutions that have had a lasting impact on the tech industry.

Conclusion: Praphul Kumar's dedication to innovation, coupled with his relentless pursuit of excellence, has established him as a prominent figure in the world of inventors. His remarkable contributions continue to inspire future generations of innovators to push the boundaries of what is possible in the realm of technology.