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Menlo Park, CA, United States of America

Genesys Cloud Services, Inc.

USPTO Granted Patents = 59

EPO Patents = 20

Trademarks = 57

Forward Citations = 27

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134 inventors (with patents filed for the assignee):

Archana Sekar (7 out of 15 patents)

Charles D Fico (6 out of 6 patents)

Javier Villalobos (5 out of 8 patents)

4. Yochai Konig (5 out of 64 patents)

5. Stefan Brinton (5 out of 5 patents)

6. Maciej Dabrowski (5 out of 8 patents)

7. Cliff Bell (5 out of 5 patents)

8. Ramasubramanian Sundaram (4 out of 9 patents)

9. Pavan Buduguppa (4 out of 5 patents)

10. Bayu Wicaksono (4 out of 4 patents)

11. Dan Stoops (4 out of 4 patents)

12. Mohamed Uvaiz Anwar Batcha (4 out of 5 patents)

13. Vanessa Ferranto (4 out of 4 patents)

14. Daniel Watchorn (4 out of 4 patents)

15. Abigail Sayeg (4 out of 4 patents)

Core Competencies:

Customer Wait Time Management

Graphical User Interface

Artificial Intelligence

Predictive Routing

Sentiment Analysis

Gamification

Natural Language Processing

Blockchain Technology

Experience Index

Real-Time Communication

Agent Interaction Analysis

Conversational AI

59 patents: Sort by Forward Citations

1. 12711064 - TECHNOLOGIES FOR CONFIGURABLE CACHING, DEDUPLICATION, AND RATE LIMIT HANDLING (2026-08-18),

2. D1140931 - Display screen with graphical user interface (2026-08-11),

3. 12700022 - Systems and methods relating to implementation of predictive models in contact centers (2026-08-04),

4. 12694349 - Automated incentivizing tool for contact center agents (2026-07-28),

5. D1135918 - Display screen with graphical user interface (2026-07-21),

6. 12683767 - Contact center passwordless authentication (2026-07-14),

7. 12675761 - Complexity assessments for agent performance analysis using memory neural networks (2026-07-07),

8. 12665969 - Technologies for generating optimized event sequence indices for real-time event flow visualizations and analytics (2026-06-23),

9. 12657389 - Technologies for error reduction in intent classification (2026-06-16),

10. 12645682 - System and method for retrieving records from a database (2026-06-02),

11. D1126225 - Display screen with graphical user interface (2026-05-12),

12. 12620393 - Technologies for leveraging machine learning to predict empathy for improved contact center interactions (2026-05-05),

13. 12619589 - Technologies for performing time constrained queries for real-time event flow visualizations and analytics (2026-05-05),

14. 12608665 - Contact center workload forecasts covering varying timeseries granularities and operating horizons (2026-04-21),

15. 12598254 - Systems and methods relating to generating simulated interactions for training contact center agents (2026-04-07),

Genesys Cloud Services, Inc. is a leading provider of cloud-based customer experience and contact center solutions. With a focus on innovation and cutting-edge technology, Genesys helps businesses of all sizes deliver exceptional customer service and support. Their platform offers a wide range of features, including omni-channel communication, AI-powered analytics, and customizable workflows. Genesys is trusted by thousands of companies worldwide to improve customer satisfaction and drive business growth.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Sep 15 2026

59 Patents

#23 in Menlo Park, CA

#1,422 in California

#6,062 in US

#12,206 in the World

Menlo Park, CA, United States of America

Genesys Cloud Services, Inc.

Forward Citations = 27

134 inventors:

Archana Sekar (7 out of 15 patents)

Charles D Fico (6 out of 6 patents)

Javier Villalobos (5 out of 8 patents)

4. Yochai Konig (5 out of 64 patents)

5. Stefan Brinton (5 out of 5 patents)

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