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Daly City, CA, United States of America

Genesys Cloud Services, Inc.

USPTO Granted Patents = 41

EPO Patents = 12

Trademarks = 67

Forward Citations = 11

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89 inventors (with patents filed for the assignee):

Archana Sekar (6 out of 14 patents)

Javier Villalobos (5 out of 8 patents)

Yochai Konig (5 out of 64 patents)

4. Stefan Brinton (4 out of 4 patents)

5. Charles D Fico (4 out of 4 patents)

6. Dan Stoops (4 out of 4 patents)

7. Cliff Bell (4 out of 4 patents)

8. Vanessa Ferranto (4 out of 4 patents)

9. Daniel Watchorn (4 out of 4 patents)

10. Abigail Sayeg (4 out of 4 patents)

11. Ramasubramanian Sundaram (3 out of 7 patents)

12. Vikas Srivastava (3 out of 4 patents)

13. Chitra Gopalan (3 out of 3 patents)

14. Pavan Buduguppa (3 out of 4 patents)

15. Bayu Wicaksono (3 out of 3 patents)

Core Competencies:

Customer Wait Time Management

Graphical User Interface

Artificial Intelligence

Predictive Routing

Sentiment Analysis

Gamification

Natural Language Processing

Blockchain Technology

Experience Index

Real-Time Communication

Agent Interaction Analysis

Conversational AI

41 patents: Sort by Forward Citations

1. 12482003 - Systems and methods relating to managing customer wait times in contact centers (2025-11-25),

2. D1100932 - Display screen or portion thereof with graphical user interface (2025-11-04),

3. D1096794 - Display screen or portion thereof with animated graphical user interface (2025-10-07),

4. D1096793 - Display screen or portion thereof with graphical user interface (2025-10-07),

5. D1094411 - Display screen or portion thereof with animated graphical user interface (2025-09-23),

6. 12425519 - Systems and methods for relative gain in predictive routing (2025-09-23),

7. 12425517 - Technologies for leveraging artificial intelligence for post-call actions in contact center systems (2025-09-23),

8. 12418615 - Technologies for contact center agent incentivization via automated gamification (2025-09-16),

9. 12417259 - System and method for finetuning automated sentiment analysis (2025-09-16),

10. 12417219 - Technologies for filtering and querying Trie data structures for generating real-time bot flow visualizations and analytics (2025-09-16),

11. 12353831 - Inverse text normalization of contact center communications (2025-07-08),

12. 12346852 - Technologies for facilitating near real-time communication between a user device and a back-office device (2025-07-01),

13. 12346364 - System and method for classifying textual data blocks (2025-07-01),

14. 12333254 - Systems and methods relating to knowledge distillation in natural language processing models (2025-06-17),

15. 12316807 - Technologies for agent interaction analysis using artificial intelligence (2025-05-27),

Genesys Cloud Services, Inc. is a leading provider of cloud-based customer experience and contact center solutions. With a focus on innovation and cutting-edge technology, Genesys helps businesses of all sizes deliver exceptional customer service and support. Their platform offers a wide range of features, including omni-channel communication, AI-powered analytics, and customizable workflows. Genesys is trusted by thousands of companies worldwide to improve customer satisfaction and drive business growth.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 23 2025

41 Patents

#2 in Daly City, CA

#1,927 in California

#8,153 in US

#16,205 in the World

Daly City, CA, United States of America

Genesys Cloud Services, Inc.

Forward Citations = 11

89 inventors:

Archana Sekar (6 out of 14 patents)

Javier Villalobos (5 out of 8 patents)

Yochai Konig (5 out of 64 patents)

4. Stefan Brinton (4 out of 4 patents)

5. Charles D Fico (4 out of 4 patents)

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