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Menlo Park, CA, United States of America

Genesys Cloud Services, Inc.

USPTO Granted Patents = 60

EPO Patents = 20

Trademarks = 57

Forward Citations = 27

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135 inventors (with patents filed for the assignee):

Archana Sekar (7 out of 15 patents)

Charles D Fico (6 out of 6 patents)

Javier Villalobos (5 out of 8 patents)

4. Yochai Konig (5 out of 64 patents)

5. Ramasubramanian Sundaram (5 out of 10 patents)

6. Stefan Brinton (5 out of 5 patents)

7. Maciej Dabrowski (5 out of 8 patents)

8. Pavan Buduguppa (5 out of 6 patents)

9. Cliff Bell (5 out of 5 patents)

10. Bayu Wicaksono (4 out of 4 patents)

11. Dan Stoops (4 out of 4 patents)

12. Mohamed Uvaiz Anwar Batcha (4 out of 5 patents)

13. Vanessa Ferranto (4 out of 4 patents)

14. Daniel Watchorn (4 out of 4 patents)

15. Abigail Sayeg (4 out of 4 patents)

Core Competencies:

Predictive Routing

Agent Performance Analysis

AI-Driven Interactions

Contact Center Automation

Real-Time Analytics

Neural Networks

Data Transparency

Gamification

User Interface

Sentiment Analysis

Workload Forecasting

Blockchain

60 patents: Sort by Forward Citations

1. 12755087 - Systems and methods related to entity tagging of identified personal information in contact center data (2026-10-06),

2. 12711064 - TECHNOLOGIES FOR CONFIGURABLE CACHING, DEDUPLICATION, AND RATE LIMIT HANDLING (2026-08-18),

3. D1140931 - Display screen with graphical user interface (2026-08-11),

4. 12700022 - Systems and methods relating to implementation of predictive models in contact centers (2026-08-04),

5. 12694349 - Automated incentivizing tool for contact center agents (2026-07-28),

6. D1135918 - Display screen with graphical user interface (2026-07-21),

7. 12683767 - Contact center passwordless authentication (2026-07-14),

8. 12675761 - Complexity assessments for agent performance analysis using memory neural networks (2026-07-07),

9. 12665969 - Technologies for generating optimized event sequence indices for real-time event flow visualizations and analytics (2026-06-23),

10. 12657389 - Technologies for error reduction in intent classification (2026-06-16),

11. 12645682 - System and method for retrieving records from a database (2026-06-02),

12. D1126225 - Display screen with graphical user interface (2026-05-12),

13. 12620393 - Technologies for leveraging machine learning to predict empathy for improved contact center interactions (2026-05-05),

14. 12619589 - Technologies for performing time constrained queries for real-time event flow visualizations and analytics (2026-05-05),

15. 12608665 - Contact center workload forecasts covering varying timeseries granularities and operating horizons (2026-04-21),

Genesys Cloud Services, Inc., based in Menlo Park, CA, specializes in innovative contact center technologies that enhance customer engagement and operational efficiency. The company focuses on advanced solutions such as predictive routing, agent performance analysis, and AI-driven interactions, enabling organizations to optimize their customer service operations. With a commitment to real-time analytics and data transparency, Genesys empowers businesses to automate processes and improve agent performance through gamification and neural network applications.

Profile summary based on public USPTO records.

Company Badge

USPTO Data Jan 1 1976 - Oct 6 2026

60 Patents

#23 in Menlo Park, CA

#1,401 in California

#5,991 in US

#12,077 in the World

Menlo Park, CA, United States of America

Genesys Cloud Services, Inc.

Forward Citations = 27

135 inventors:

Archana Sekar (7 out of 15 patents)

Charles D Fico (6 out of 6 patents)

Javier Villalobos (5 out of 8 patents)

4. Yochai Konig (5 out of 64 patents)

5. Ramasubramanian Sundaram (5 out of 10 patents)

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