The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 04, 2026
Filed:
Dec. 20, 2022
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Ankit Pat, Markham, CA;
Julianne Madeleine Chaloux, Galway, IE;
Stephen Mcconville, Galway, IE;
Maciej Dabrowski, Galway, IE;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method for operationally transitioning between a first and second model in a contact center. The method includes defining a transition window and a pre-transition window. The method includes, during the pre-transition window, using the first model to determine first outputs and, therefrom, determining first output probability distributions and using, in real-time, the first outputs operationally in relation to pre-transition customers. The method includes, during the transition window: using the second model to determine second outputs, and, therefrom, determining second output probability distributions; determining a target output probability distribution; transforming a current second output probability distribution into the target output probability distribution and, based on the transformation, determining a transformed output for the second outputs of the current second output probability distribution; and using, in real-time, the transformed outputs operationally in relation to the transition customers.