Stephen McCONVILLE

Title: Stephen McConville and Predictive Models in Contact Centers.

Introduction

Stephen McConville is an inventor based in Galway, Ireland, associated with Genesys Cloud Services, Inc. His patent work addresses the operational use of predictive models in contact centers.

Latest Patents

McConville is named on 1 patent: “Systems and Methods Relating to Implementation of Predictive Models in Contact Centers.” The invention describes a method for transitioning operationally from a first predictive model to a second one. During a pre-transition window, the first model generates outputs and corresponding probability distributions, and its outputs are used in real time for pre-transition customers. During the transition window, the second model generates outputs and probability distributions. The method then transforms the current distribution toward a target distribution and uses the resulting transformed outputs in real time for transition customers.

Career Highlights

The available information associates McConville with Genesys Cloud Services, Inc. His patent focuses on managing the change between predictive models while accounting for output distributions and maintaining operational use during the transition.

Collaborations

Ankit Pat and Julianne Madeleine Chaloux are identified as McConville’s coworkers. The provided information does not specify their roles in the patent or whether they collaborated on it.

Conclusion

Stephen McConville’s listed patent concerns a structured, real-time transition between predictive models in contact centers, with attention to how model outputs are transformed and applied to customers.