The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 06, 2026
Filed:
May. 10, 2024
Genesys Cloud Services, Inc., Menlo Park, CA (US);
GENESYS CLOUD SERVICES, INC., Menlo Park, CA (US);
Abstract
A method of extending a tagging and masking of recognized entities in a conversation transcript to cover new entity types. The method is performed in relation to the conversation transcript in accordance with parameters defining a new entity type. The method may include the steps of: searching for one of the keyword lookup trigger or the entity lookup trigger and triggering a lookup process in response to a detection thereof; performing the triggered lookup process by searching the search range specified in the received parameters for the selected generic entity type and detecting the selected generic entity type therein; revising the conversation transcript so that the entity name of the detected selected generic entity type is replaced with the entity name for the new entity type; and outputting a revised version of the conversation transcript that includes the revision.