The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 14, 2026
Filed:
Jan. 31, 2023
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Santhosh Kumar Karthikeyan, Chennai, IN;
Vinoth Saravanan, Chennai, IN;
Monisha Padmavathi Ragavan, Chennai, IN;
Asmitha Durairaj, Chennai, IN;
Vinoth Subramaniam, Chennai, IN;
Mohamed Uvaiz Anwar Batcha, Chennai, IN;
Praveen Kumar Anandadoss, Chennai, IN;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method for authenticating a contact center user to a contact center agent includes a cloud system, to which the agent is securely authenticated, triggering a sending of an electronic message to a user device. The user device has one or more biometric authentication features, which it requires to access a private key, of a key pair, securely stored on the user device. The electronic message contains a validation link or a trigger for a validation prompt. A passkey system stores an agent identifier, a user identifier, an interaction identifier, and a credential identifier in a database, in response receiving a positive authentication status from a business web server indicating that the business web server has authenticated the customer device by passkey. In response to the passkey system receiving the positive authentication status, the passkey system transmits an authentication status notification indicating the positive authentication status to the cloud system.