This inventor holds 3 USPTO granted patents and 1 published patent application. Top assignee: Genesys Cloud Services, Inc.. Active years: 2024-2026.
Company Filing History:
Years Active: 2024-2026
Title: Innovations by Vinoth Subramaniam
Introduction
Vinoth Subramaniam is an accomplished inventor based in Chennai, India. He has made significant contributions to the field of technology, particularly in enhancing user interactions through innovative methods. With a total of 3 patents, his work focuses on leveraging machine learning to improve contact center experiences.
Latest Patents
Vinoth's latest patents include groundbreaking technologies aimed at enhancing communication in contact centers. One of his patents is titled "Technologies for leveraging machine learning to predict empathy for improved contact center interactions." This invention involves a method where a computing system receives user messages during real-time interactions. It generates empathy scores using machine learning, which helps in crafting empathetic responses to users. This innovation aims to improve the quality of interactions in contact centers by ensuring that responses are tailored to the emotional state of the user.
Another notable patent is "Technologies for asynchronously restoring an incomplete co-browse session." This method initiates an interaction between a user and a chatbot, determining if there is data related to an incomplete co-browse session. It retrieves an intent configuration file that outlines actions to be executed by the chatbot, ensuring that user intents are resolved effectively during resumed sessions.
Career Highlights
Vinoth Subramaniam is currently employed at Genesys Cloud Services, Inc., where he continues to develop innovative solutions that enhance customer interactions. His work is pivotal in the evolution of contact center technologies, making them more responsive and empathetic.
Collaborations
Vinoth collaborates with talented professionals such as Praveen Kumar Anandadoss and Asmitha Durairaj. Together, they contribute to the advancement of technologies that improve user experiences in digital communication.
Conclusion
Vinoth Subramaniam's contributions to the field of technology through his patents reflect his commitment to enhancing user interactions. His innovative approaches in leveraging machine learning are paving the way for more empathetic and effective communication in contact centers.