Genesys Cloud Services, Inc.

Vinoth Subramaniam

Mohamed Uvaiz Anwar Batcha

Praveen Kumar Anandadoss

Asmitha Durairaj

Monisha Padmavathi Ragavan

Tony Thazhekkaden

Santhos Palani Vell Rajan Manickam

A method of asynchronously restoring an incomplete co-browse session according to an embodiment includes initiating an interaction between a user and a chat bot, determining whether data indicative of an incomplete co-browse session is stored in association with a user in response to initiating the interaction between the user and the chat bot, retrieving an intent configuration file associated with the incomplete co-browse session, wherein the intent configuration file defines a plurality of actions to be executed by the chat bot to resolve a user intent of the interaction between the user and the chat bot, and performing, via the chat bot and during a resumed co-browse session with the user, one or more actions of the plurality of actions defined by the intent configuration file that were not previously performed during the incomplete co-browse session.

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Chennai, India

Vinoth Subramaniam