The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 24, 2024
Filed:
Jul. 27, 2022
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Asmitha Durairaj, Chennai, IN;
Monisha Padmavathi Ragavan, Chennai, IN;
Santhos Palani Vell Rajan Manickam, Chennai, IN;
Vinoth Subramaniam, Chennai, IN;
Mohamed Uvaiz Anwar Batcha, Chennai, IN;
Praveen Kumar Anandadoss, Chennai, IN;
Tony Thazhekkaden, Chennai, IN;
Genesys Cloud Services, Inc., Menlo Park, CA (US);
Abstract
A method of asynchronously restoring an incomplete co-browse session according to an embodiment includes initiating an interaction between a user and a chat bot, determining whether data indicative of an incomplete co-browse session is stored in association with a user in response to initiating the interaction between the user and the chat bot, retrieving an intent configuration file associated with the incomplete co-browse session, wherein the intent configuration file defines a plurality of actions to be executed by the chat bot to resolve a user intent of the interaction between the user and the chat bot, and performing, via the chat bot and during a resumed co-browse session with the user, one or more actions of the plurality of actions defined by the intent configuration file that were not previously performed during the incomplete co-browse session.