This inventor holds 2 USPTO granted patents and 1 published patent application and 1 EPO patent. Top assignees: Genesys Cloud Services, Inc., Other. Active years: 2022-2024.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
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1 out of 834,513 Years Active: 2022-2024
Title: Tony Thazhekkaden: Innovator in Asynchronous Technologies
Introduction
Tony Thazhekkaden is a notable inventor based in Chennai, India. He has made significant contributions to the field of technology, particularly in the area of asynchronous communication and interaction transfer. With a total of 2 patents, his work focuses on enhancing user experiences in digital interactions.
Latest Patents
Tony's latest patents include innovative methods for improving co-browse sessions and interaction transfers. One of his patents, titled "Technologies for asynchronously restoring an incomplete co-browse session," outlines a method that initiates an interaction between a user and a chatbot. This method determines if there is data related to an incomplete co-browse session and retrieves an intent configuration file to execute necessary actions during a resumed session.
Another significant patent is "System and method for providing contextual summaries in interaction transfer." This invention provides a contextual summary of interactions between parties over a media channel when transferring the interaction to a third party. It processes a text transcript to generate a contextual summary and metadata, which aids the third party in managing the interaction effectively.
Career Highlights
Throughout his career, Tony has worked with various companies, including Genesys Cloud Services, Inc. His experience in the tech industry has allowed him to develop and refine his innovative ideas, contributing to advancements in communication technologies.
Collaborations
Tony has collaborated with talented individuals such as Praveen Kumar Anandadoss and Mohamed Uvaiz Anwar Batcha. These collaborations have fostered a creative environment that encourages the development of groundbreaking technologies.
Conclusion
Tony Thazhekkaden is a distinguished inventor whose work in asynchronous technologies and interaction transfer has made a significant impact in the tech industry. His innovative patents and collaborations highlight his commitment to enhancing user experiences in digital communication.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile