The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 05, 2019
Filed:
Feb. 15, 2018
Applicant:
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Inventors:
Todd Hollenberg, Lafayette, CA (US);
Aaron Wellman, Annandale, VA (US);
Praphul Kumar, Falls Church, VA (US);
Assignee:
Other;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 11/00 (2006.01); H04M 3/527 (2006.01); G10L 15/22 (2006.01); G10L 15/26 (2006.01); H04M 3/42 (2006.01); H04M 3/493 (2006.01);
U.S. Cl.
CPC ...
H04M 3/527 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); H04M 3/42059 (2013.01); H04M 3/493 (2013.01); G10L 2015/223 (2013.01); H04M 2203/256 (2013.01);
Abstract
A system and method for providing an interactive media response menu in an interactive media response (IMR) system is described. The system provides an end user with an IMR menu. The end user has the option to pin particular menu options throughout the IMR menu. During subsequent interactions with the IMR system, the end user can access a menu of his or her pinned menu options. The end user can select one of the pinned menu options and the IMR system will present that menu option to the end user.