Aaron Beshears

Title: Innovations by Aaron Beshears

Introduction

Aaron Beshears is an accomplished inventor based in Franklin, TN, known for his contributions to electronic contact management systems. With a total of three patents to his name, he has made significant strides in optimizing staff management in contact centers.

Latest Patents

One of his latest patents is titled "Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents." This invention describes methods and systems in a contact center for estimating staff levels expected to meet service quality goals. In one embodiment, a required staff simulator controller utilizes an event-based simulator to execute staff calculations. The required staff controller reconfigures the simulator for different staff levels and repeatedly runs the simulator to test if the configured staff level is likely or not likely to meet configured service goals using selected confidence levels. The required staff controller determines and presents for each agent type a least upper bound and a greatest lower bound for required staff.

Another notable patent is the "Method of scheduling calls." This invention provides an apparatus and method for scheduling calls. The method includes the steps of providing a calling period with a plurality of sub-periods and determining a set of historical call completion ratios associated with the plurality of sub-periods. The method further includes the steps of exponentially scaling the respective determined call completion ratios and placing a number of calls during each sub-period of the calling period where the number of calls placed during each sub-period is based upon the respective exponentially scaled call completion ratio.

Career Highlights

Aaron Beshears is currently employed at Aspect Software, Incorporated, where he continues to innovate in the field of contact management systems. His work focuses on enhancing the efficiency and effectiveness of contact centers through advanced technological solutions.

Collaborations

Some of his notable coworkers include Donald C Lewis and Darrell Burkhead, who contribute to the collaborative environment at Aspect Software.

Conclusion

Aaron Beshears is a prominent inventor whose work in electronic contact management systems has the potential to transform the way contact centers operate. His innovative patents reflect a commitment to improving service quality and operational efficiency.