Peter Koenig

Title: Innovations by Inventor Peter Koenig

Introduction

Peter Koenig is an accomplished inventor based in Downers Grove, Illinois. He has made significant contributions to the field of call center technology, holding three patents that enhance the efficiency and functionality of call center operations. His work focuses on creating applications that streamline data management and improve user experience.

Latest Patents

One of Peter Koenig's latest patents is titled "Enterprise entity for use in a call center." This innovative application program allows call center administrators to access, view, and edit data across multiple applications used by various customer interaction systems. The program is designed to retrieve data from different applications, consolidate redundant information, and present a unified view of resources. This functionality enables users to make changes that automatically propagate across individual applications, eliminating the need for manual updates.

Another notable patent is "Synchronization of multiple target system data." This method and apparatus facilitate the exchange of configuration information within a call center system. It involves a central server monitoring various dissimilar contact centers for configuration change messages and converting these changes between different formats. This ensures that all contact centers remain synchronized and up-to-date.

Career Highlights

Peter Koenig is currently employed at Aspect Software, Incorporated, where he continues to develop innovative solutions for the call center industry. His expertise in creating applications that enhance operational efficiency has made him a valuable asset to the company.

Collaborations

Throughout his career, Peter has collaborated with talented individuals such as Senthilvel Saravanan and David A Funck. These partnerships have contributed to the successful development of his patented technologies.

Conclusion

Peter Koenig's contributions to call center technology through his innovative patents demonstrate his commitment to improving operational efficiency. His work continues to influence the industry positively, making significant strides in how call centers manage data and resources.