The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 07, 2013
Filed:
Nov. 04, 2008
Senthilvel Saravanan, Milpitas, IL (US);
Rajiv Kambli, Cupertino, CA (US);
Peter Koenig, Downers Grove, IL (US);
Senthilvel Saravanan, Milpitas, IL (US);
Rajiv Kambli, Cupertino, CA (US);
Peter Koenig, Downers Grove, IL (US);
Aspect Software, Inc., Chelmsford, MA (US);
Abstract
A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.