The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 21, 2015
Filed:
Oct. 27, 2008
Rajiv Kambli, Cupertino, CA (US);
Senthilvel Saravanan, San Jose, CA (US);
Krishnakumar Pandurangan, San Jose, CA (US);
Jim Miller, Lombard, IL (US);
Rajiv Kambli, Cupertino, CA (US);
Senthilvel Saravanan, San Jose, CA (US);
Krishnakumar Pandurangan, San Jose, CA (US);
Jim Miller, Lombard, IL (US);
ASPECT SOFTWARE, INC., Chelmsford, MA (US);
Abstract
A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile