Location History:
- Bloomingdale, IL (US) (2011 - 2012)
- Mt. Prospect, IL (US) (2014)
Company Filing History:
Years Active: 2011-2014
Title: Sandy Biggam: Innovator in Transaction Services
Introduction
Sandy Biggam is a notable inventor based in Bloomingdale, IL (US), recognized for her contributions to transaction services technology. With a total of four patents to her name, she has made significant strides in improving how organizations manage client interactions.
Latest Patents
One of her latest patents is for a Business Rule Web Service. This invention provides a method and apparatus for delivering transaction services to various organizations. It facilitates servicing contacts with clients through an independently operated contact processing system that connects to the organization via the Internet. The method involves a contact controller providing instructions for servicing contacts, while a web services publisher exchanges control information between the organization and the contact controller.
Another significant patent is for a Method and Apparatus for Customer Key Routing. This invention outlines a method for routing calls within an automatic contact distribution system. It assesses multiple evaluators programmed to collect information about specific attributes associated with a call. The system collects information to enable evaluators to assign values to these attributes, followed by a comparison of the assigned values to determine the best agent for the call.
Career Highlights
Sandy Biggam is currently employed at Aspect Software, Incorporated, where she continues to innovate in the field of transaction services. Her work has had a profound impact on how organizations interact with their clients, enhancing efficiency and effectiveness in communication.
Collaborations
Sandy has collaborated with notable coworkers, including Anthony J Dezonno and Roger A Sumner, contributing to a dynamic work environment that fosters innovation.
Conclusion
Sandy Biggam's contributions to transaction services technology through her patents and work at Aspect Software, Incorporated, highlight her role as a leading inventor in her field. Her innovative solutions continue to shape the way organizations manage client interactions.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.