The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 22, 2011
Filed:
Dec. 17, 2004
Applicants:
Tony Dezonno, Bloomingdale, IL (US);
Roger Sumner, Batavia, IL (US);
Sandy Biggam, Bloomingdale, IL (US);
Mike Hollatz, Huntley, IL (US);
Dave Wesen, Channahon, IL (US);
Inventors:
Tony Dezonno, Bloomingdale, IL (US);
Roger Sumner, Batavia, IL (US);
Sandy Biggam, Bloomingdale, IL (US);
Mike Hollatz, Huntley, IL (US);
Dave Wesen, Channahon, IL (US);
Assignee:
Aspect Software, Inc., Lombard, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/54 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method and apparatus are provided for automatic call distributors that route calls based in part on timely business information. The method includes providing a simulation model for calculating information and using this information from the model together with key process indicators information to generate decisions for routing calls.