The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 21, 2016
Filed:
Aug. 09, 2012
Jonathan Robert Taylor, Orlando, FL (US);
Ryan Stephen Campbell, Orlando, FL (US);
Robert J. Auburn, Orlando, FL (US);
Alexander S. Agranovsky, Orlando, FL (US);
Robbie A. Green, Apopka, FL (US);
Jonathan Robert Taylor, Orlando, FL (US);
Ryan Stephen Campbell, Orlando, FL (US);
Robert J. Auburn, Orlando, FL (US);
Alexander S. Agranovsky, Orlando, FL (US);
Robbie A. Green, Apopka, FL (US);
Aspect Software, Inc., Chelmsford, MA (US);
Abstract
A telephony application such as an interactive voice response ('IVR') needs to identify quickly the nature of the call (e.g., whether it is a person or machine answering a call) in order to initiate an appropriate voice application. Conventionally, the call stream is sent to a call-progress analyzer ('CPA') for analysis. Once a result is reached, the call stream is redirected to a call processing unit running the IVR according to the analyzed result. The present scheme feeds the call stream simultaneous to both the CPA and the IVR. The CPA is allowed to continue analyzing and outputting a series of analysis results until a predetermined result appears. In the meantime, the IVR can dynamically adapt itself to the latest analysis results and interact with the call with a minimum of delay.