The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2005
Filed:
Sep. 26, 2000
Craig R. Shambaugh, Wheaton, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Mark J. Power, Carol Stream, IL (US);
Jared Bluestein, Wilmot, NH (US);
Kenneth Venner, Winfield, IL (US);
Jim F. Martin, Woodside, CA (US);
Darryl Hymel, Batavia, IL (US);
Laird C. Williams, St. Charles, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Mark J. Power, Carol Stream, IL (US);
Jared Bluestein, Wilmot, NH (US);
Kenneth Venner, Winfield, IL (US);
Jim F. Martin, Woodside, CA (US);
Darryl Hymel, Batavia, IL (US);
Laird C. Williams, St. Charles, IL (US);
Rockwell Electronic Commerce Technologies, LLC, Wood Dale, IL (US);
Abstract
A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word content of a response of the customer to a first portion of the presented script and detecting key words and key words in context of the response. The method further includes the steps of evaluating the detected key words and key words in context to determine an information content, comparing the information content of the evaluated words with an information content of a plurality of expected customer responses and selecting the expected customer response with a closest relative match and following a script associated with the selected expected customer response of the customer as a second portion of the presented script.