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For the Inventor, By the Inventor

St. Charles, IL, United States of America

Laird C Williams

This inventor holds 11 USPTO granted patents. Top assignees: Rockwell Electronic Commerce Technologies, LLC, Rockwell Electronic Commerce Corp., Rockwell Semiconductor Systems, Inc.. Active years: 2000-2006.

IDiyas Innovation Intelligence. (2026). Inventor Profile: Laird C Williams. Retrieved from https://idiyas.com/inventor/laird-c-williams

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

USPTO Granted Patents = 11

% Patents Active = 100.0

Average Co-Inventor Count = 5.3

ph-index = 9

Forward Citations = 633(Granted Patents)


Location History:

  • Raleigh, NC (US) (2005)
  • St. Charles, IL (US) (2000 - 2006)

Company Filing History:

goldMedal6 out of 48 
 
Rockwell Electronic Commerce Technologies, LLC
 patents
silverMedal3 out of 27 
 
Rockwell Electronic Commerce Corp.
 patents
bronzeMedal1 out of 34 
 
Rockwell Semiconductor Systems, Inc.
 patents
4. 1 out of 834,453 
Other
 patents

Years Active: 2000-2006

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11 patents (USPTO):Explore Patents
1. 7133520 - Dynamic skill-based call routing (2006-11-07),
2. 7085719 - Voice filter for normalizing an agents response by altering emotional and word content (2006-08-01),
3. 7003462 - Voice filter for normalizing an agent's emotional response (2006-02-21),
4. 6970821 - Method of creating scripts by translating agent/customer conversations (2005-11-29),
5. 6934277 - Internet web site with audio interconnect and automatic call distributor (2005-08-23),
6. 6885744 - Method of providing background and video patterns (2005-04-26),
7. 6804668 - Natural language agent for monitoring a threaded discussion (2004-10-12),
8. 6678266 - ACD with packet data based agent interconnect (2004-01-13),
9. 6598021 - Method of modifying speech to provide a user selectable dialect (2003-07-22),
10. 6308154 - Method of natural language communication using a mark-up language (2001-10-23),
11. 6061347 - ACD with packet data based agent interconnect (2000-05-09),

Title: Laird C Williams: Innovator in Call Routing and Voice Technology

Introduction

Laird C Williams is a notable inventor based in St. Charles, IL, with a remarkable portfolio of 11 patents. His work primarily focuses on advancements in call routing and voice technology, contributing significantly to the field of telecommunications.

Latest Patents

Among his latest innovations is a patent for dynamic skill-based call routing. This method and apparatus enhance the efficiency of automatic call distributors by assigning agents to incoming calls based on a target occupancy matrix. The process involves determining the optimal occupancy for each agent and call type, ensuring that calls are directed to the most suitable agents. Another significant patent involves a voice filter designed to normalize an agent's response by adjusting the emotional and word content of their oral presentations. This technology modifies the agent's communication to align with the organization's objectives, improving the overall interaction with clients.

Career Highlights

Laird has had a distinguished career, working with companies such as Rockwell Electronic Commerce Technologies, LLC and Rockwell Electronic Commerce Corporation. His contributions to these organizations have been instrumental in developing innovative solutions that enhance customer service and operational efficiency.

Collaborations

Throughout his career, Laird has collaborated with talented individuals, including Craig R Shambaugh and Anthony J Dezonno. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.

Conclusion

Laird C Williams stands out as a significant figure in the realm of telecommunications innovation. His patents reflect a deep understanding of call routing and voice technology, showcasing his commitment to improving communication systems. His work continues to influence the industry and pave the way for future advancements.

Profile summary based on public USPTO records.
Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]
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