Location History:
- Raleigh, NC (US) (2005)
- St. Charles, IL (US) (2000 - 2006)
Company Filing History:
5 out of 48 
3 out of 27 
1 out of 34 Years Active: 2000-2006
Title: Laird C Williams: Innovator in Call Routing and Voice Technology
Introduction
Laird C Williams is a notable inventor based in St. Charles, IL, with a remarkable portfolio of 11 patents. His work primarily focuses on advancements in call routing and voice technology, contributing significantly to the field of telecommunications.
Latest Patents
Among his latest innovations is a patent for dynamic skill-based call routing. This method and apparatus enhance the efficiency of automatic call distributors by assigning agents to incoming calls based on a target occupancy matrix. The process involves determining the optimal occupancy for each agent and call type, ensuring that calls are directed to the most suitable agents. Another significant patent involves a voice filter designed to normalize an agent's response by adjusting the emotional and word content of their oral presentations. This technology modifies the agent's communication to align with the organization's objectives, improving the overall interaction with clients.
Career Highlights
Laird has had a distinguished career, working with companies such as Rockwell Electronic Commerce Technologies, LLC and Rockwell Electronic Commerce Corporation. His contributions to these organizations have been instrumental in developing innovative solutions that enhance customer service and operational efficiency.
Collaborations
Throughout his career, Laird has collaborated with talented individuals, including Craig R Shambaugh and Anthony J Dezonno. These partnerships have fostered a creative environment that has led to the development of groundbreaking technologies.
Conclusion
Laird C Williams stands out as a significant figure in the realm of telecommunications innovation. His patents reflect a deep understanding of call routing and voice technology, showcasing his commitment to improving communication systems. His work continues to influence the industry and pave the way for future advancements.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.