The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 23, 2005
Filed:
Feb. 26, 1998
Timothy P. Werve, Geneva, IL (US);
Laird C. Williams, St. Charles, IL (US);
Michael C. Hollatz, Huntley, IL (US);
Timothy P. Werve, Geneva, IL (US);
Laird C. Williams, St. Charles, IL (US);
Michael C. Hollatz, Huntley, IL (US);
Rockwell Electronic Commerce Technologies, LLC, Wood Dale, IL (US);
Abstract
An apparatus and method of establishing an audio call path between an Internet user accessing a web site and an agent of the web site is provided. The method includes the steps of proving a web site with a plurality of audio access icons and a plurality of agent groups and associating an agent group of the plurality of agent groups with each audio-access icon of the web site. The method further includes establishing a voice path between the user and an agent of the associated agent group based upon activation of a audio-access icon by the user.