The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 06, 2006
Filed:
Sep. 24, 2002
Mark J. Michelson, Elburn, IL (US);
Roger A. Sumner, Batavia, IL (US);
Mark J. Power, Carol Stream, IL (US);
Carlo Bonifazi, Woodridge, IL (US);
Jeffrey D. Hodson, Wheaton, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Robert P. Beckstrom, Bolingbrook, IL (US);
Anthony J. Dezonno, Blommingdale, IL (US);
Mark J. Michelson, Elburn, IL (US);
Roger A. Sumner, Batavia, IL (US);
Mark J. Power, Carol Stream, IL (US);
Carlo Bonifazi, Woodridge, IL (US);
Jeffrey D. Hodson, Wheaton, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Robert P. Beckstrom, Bolingbrook, IL (US);
Anthony J. Dezonno, Blommingdale, IL (US);
Rockwell Electronic Commerce Technologies, L.L.C., Wood Dale, IL (US);
Abstract
A media handler is used in a transaction processing system, where the system is configured to route incoming calls from callers to agents associated with the transaction processing system, and the incoming calls are based on voice-mode communication and text-mode communication. The media handler includes a media translator operatively incorporated into the transaction processing system and configured to facilitate translation between the voice-mode communication and the text-mode communication. An agent preference setting is selectable by the agent between a voice-mode and a text-mode. Also included is a speech recognition unit configured to convert the voice-mode communication to the text-mode communication and a speech synthesizer configured to convert the text-mode communication to the voice-mode communication.