The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 06, 2008
Filed:
Nov. 05, 2001
Anthony Dezonno, Bloomingdale, IL (US);
Jeffrey Hodson, Wheaton, IL (US);
Joseph Bloom, Libertyville, IL (US);
David Funck, Wheaton, IL (US);
Eric James, Elgin, IL (US);
Michael Peters, Downers Grove, IL (US);
Mark J. Power, Carol Stream, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Dave Mosquera, West Chicago, IL (US);
Nayel Saleh, Round Lake, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Jeffrey Hodson, Wheaton, IL (US);
Joseph Bloom, Libertyville, IL (US);
David Funck, Wheaton, IL (US);
Eric James, Elgin, IL (US);
Michael Peters, Downers Grove, IL (US);
Mark J. Power, Carol Stream, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Dave Mosquera, West Chicago, IL (US);
Nayel Saleh, Round Lake, IL (US);
Rockwell Electronic Commerce Corp., Wooddale, IL (US);
Abstract
A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.