David A Funck

Title: **David A Funck: Innovator in Call Center Technology**

Introduction

David A Funck, an accomplished inventor based in Wheaton, Illinois, is known for his significant contributions to the field of call center technology. With a total of nine patents to his name, David has developed innovative solutions that streamline and enhance the operational capabilities of call centers.

Latest Patents

Among his latest patents, one notable invention is an **Enterprise entity for use in a call center**. This call center application program empowers administrators to access, view, and edit data across multiple applications utilized by various customer interaction systems. By consolidating redundant data from different applications, this program provides users with a unified view of resources, thus simplifying operational processes. Furthermore, any changes made within the application automatically propagate across individual call center applications, eliminating the manual effort previously required for data updates.

Another recent invention by David is the **Method of displaying complex relationships** within an automatic contact distribution system. This innovative method defines multiple structural elements and their relationships, allowing for clear visualization of how these elements interact within the system. By identifying related elements that affect contact handling, the method facilitates efficient management of customer interactions.

Career Highlights

David's career has been marked by his tenure at prominent companies such as Rockwell Electronic Commerce Technologies, LLC, and Aspect Software, Incorporated. His experience in these organizations has significantly shaped his inventive process and understanding of technological applications in the call center industry.

Collaborations

Throughout his career, David has worked alongside talented professionals like Eric James and Anthony J Dezonno. These collaborations have fostered an environment of innovation, contributing to the successful development of his groundbreaking inventions.

Conclusion

David A Funck continues to be a driving force in the realm of call center technology through his inventive spirit and commitment to improving operational efficiencies. His patents not only highlight his creativity but also provide valuable solutions that benefit the industry as a whole. With each new invention, David reaffirms his status as a key contributor to advancements in technology.